Global Support Specialist (m/w/x)

ZEISS Group; Oberkochen; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

ZEISS Group in Oberkochen is seeking an experienced commissioning specialist to ensure the technically flawless execution of IBS tasks on-site and at customer sites worldwide.

You will analyze complex malfunctions, define corrective actions across hardware and software interfaces, and coordinate commissioning and service dates with project management, sales, and customers, while preparing detailed technical documentation and spare parts lists.

Qualifikationen

• Technician or FH degree in mechatronics/mechanical engineering or related field.
• Several years of service experience with automated systems; IBS experience is a plus.
• Experience in customer management and handling escalations in multinational settings.
• Very good English skills, willingness to travel up to 50%.
• Strong communication, teamwork and hands-on mentality.

Aufgaben

• Ensure flawless execution of complex commissioning (IBS) tasks at Oberkochen and at customer sites.
• Analyze complex malfunctions; define corrective actions considering hardware and software interfaces.
• Coordinate commissioning and service dates with project management, sales, and customers.
• Prepare, adapt, and create technical documentation; define spare parts lists.
• Plan trainings and provide technical support in German or English, on-site and remotely.
• Actively define serviceability in development projects and track implementation.

Kenntnisse

Service experience

Customer management

Escalation handling

Multinational teamwork

English proficiency

Willingness to travel

Ausbildung

Techniker degree

FH degree in mechatronics or mechanical engineering

Natural science or engineering discipline

Jobbeschreibung

ZEISS Semiconductor Manufacturing TechnologyEnabler of smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.As the core component of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovationsYour role:Ensure the technically flawless execution of complex commissioning (IBS) tasks and develop solutions for the most challenging technical issues, both in Oberkochen and at customer sitesAnalyze complex and potentially novel malfunctions and disturbancesDefine corrective actions for complex problems, taking into account both hardware and software interfacesCoordinate commissioning and service dates with project management, sales, and the customer, and monitor adherence to these timelinesPrepare, adapt, and create all technical documentation, as well as define spare parts listsPlan and conduct trainings and provide technical support in German or English, both remotely and on-siteActively define serviceability in development projects for new products and track its implementation throughout the development processYour profile:You have completed a technical college degree (Techniker), including relevant professional experience, or you hold a successfully completed university of applied sciences degree in mechatronics/mechanical engineering, a natural science, or an engineering disciplineYou have several years of relevant professional experience – service experience with automated systems, electron or ion beam systems is an advantage. In addition, you enjoy working in multinational teams and have experience in customer management and in handling the escalation of issues, as well as a strong service and customer orientation and experience dealing with demanding customersYou have very good English skills, both spoken and written, and are willing to travel worldwide with a travel share of up to 50%You possess a high level of communication, teamwork, and assertiveness, as well as a pronounced hands-on mentalityYour ZEISS Recruiting Team:Georgios Tanoglou