Customer Support Engineer (f/m/d)

Jena Digital; Jena; Vor Ort; EUR 52.000 - 78.000; Vollzeit

Zusammenfassung

ZEISS Semiconductor Manufacturing Technology is seeking a Customer Support Engineer (f/m/d) in Jena, Germany. The role involves collaborating on installations and upgrades, leading local service staff, and preparing systems for customer acceptance.

Travel worldwide (50%) and strong customer communication are key aspects of the position. Ideal candidates hold an engineering or physics degree, are fluent in English, and have field service experience in optical or electron-optical areas.

Qualifikationen

• Fluent in English, both spoken and written.
• Willingness to travel worldwide (50%).
• Preferably field service experience in optical or electron-optical areas.

Aufgaben

• Collaborate on installations and upgrades of customer systems in cooperation with local service technicians.
• Lead on-site and remote local service staff in troubleshooting or installing customer systems.
• Prepare systems for customer acceptance and assist with troubleshooting at customer sites.
• Repair and restore faulty systems at customer sites and support service documentation.
• Deliver technical training for service technicians; training language: English.

Kenntnisse

English fluency

Willingness to travel

Customer-facing communication

Team collaboration

Ausbildung

Engineering or Physics degree

Jobbeschreibung

## Customer Support Engineer (f/m/d)Bewerbenlocations: Jenatime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: JR\_1051688ZEISS Semiconductor Manufacturing Technology Enabler for smaller, more powerful, and more energy-efficient microchips Working for tomorrow today. Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.## Your role:* Collaborate on installations and upgrades of customer systems in cooperation with local service technicians* Lead (on-site and remote) local service staff in troubleshooting or installing customer systems* Prepare systems for customer acceptance* Assist with troubleshooting of systems at customer sites* Repair and restore faulty systems at customer sites* Support the creation and maintenance of service documentation* Contribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)* Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: English* Communicate identified equipment weaknesses to Development and Manufacturing* Provide service requirements to R&D for new and ongoing developments* Support global service technicians through 2nd level tech support and hotline support* Assist in the preparation of repair quotes## Your profile:* Successfully completed university studies as a physicist or engineer in the fields of electrical engineering, optics, laser technology, precision mechanics, or a technician with several years of relevant professional experience* Willingness to travel worldwide (50%)* Preferably field service experience in optical or electron-optical areas* High level of communication, teamwork, assertiveness, and sense of responsibility* Confident in dealing with customers* Goal-oriented, structured, and independent work style* Fluent in English, both spoken and written* Open to other cultural circles