Customer Support Engineer (f/m/d)

ZEISS Group; Jena; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

ZEISS Group in Germany seeks a field service engineer to collaborate on installations and upgrades of customer systems, lead service staff, and prepare systems for acceptance.

You will support global service technicians, deliver initial and ongoing technical training, and contribute to spare-parts concepts. Fluent English, willingness to travel 50%, and a collaborative, customer-focused mindset are required.

Qualifikationen

• University degree in physics or engineering (optics, laser tech, precision mechanics) or equivalent.
• Willingness to travel worldwide (50%).
• Experience in field service or customer-facing roles.
• Fluent in English (spoken and written).

Aufgaben

• Collaborate on installations and upgrades of customer systems.
• Lead on-site and remote service staff in troubleshooting and installation.
• Prepare systems for customer acceptance.
• Support creation and maintenance of service documentation.
• Deliver initial and ongoing technical training for service technicians.
• Provide second-level technical support and hotline assistance.

Kenntnisse

Field service experience

Optical engineering

Electron-optical

English proficiency

Willing to travel

Ausbildung

Physics/Engineering degree

Jobbeschreibung

ZEISS Semiconductor Manufacturing TechnologyEnabler for smaller, more powerful, and more energy-efficient microchipsWorking for tomorrow today.Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.Your role:Collaborate on installations and upgrades of customer systems in cooperation with local service techniciansLead (on-site and remote) local service staff in troubleshooting or installing customer systemsPrepare systems for customer acceptanceAssist with troubleshooting of systems at customer sitesRepair and restore faulty systems at customer sitesSupport the creation and maintenance of service documentationContribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: EnglishCommunicate identified equipment weaknesses to Development and ManufacturingProvide service requirements to R&D for new and ongoing developmentsSupport global service technicians through 2nd level tech support and hotline supportAssist in the preparation of repair quotesYour profile:Successfully completed university studies as a physicist or engineer in the fields of electrical engineering, optics, laser technology, precision mechanics, or a technician with several years of relevant professional experienceWillingness to travel worldwide (50%)Preferably field service experience in optical or electron-optical areasHigh level of communication, teamwork, assertiveness, and sense of responsibilityConfident in dealing with customersGoal-oriented, structured, and independent work styleFluent in English, both spoken and writtenOpen to other cultural circlesYour ZEISS Recruiting Team:Adrian Kahl