Global Salesforce Business Analyst & Admin (m/f/d)

100045 Fresenius Kabi AG; Bad Homburg vor der Höhe; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A global healthcare group in Bad Homburg is looking for a Global Salesforce Business Analyst & Admin. In this role, you will support customer service operations through Salesforce platforms, drive CRM initiatives, and provide training to stakeholders. Ideal candidates have 5+ years in Pharma roles and Salesforce Admin Certification. This is a full-time position offering a chance to drive impactful CRM solutions.

Qualifikationen

• At least 5 years of experience in Pharma/Life Science, preferably in CRM roles.
• Minimum 3 years as a Salesforce Business Analyst/Admin.
• Strong communication and presentation skills.

Aufgaben

• Enhance and support Customer Service and Field Service operations.
• Drive regional CRM initiatives and process optimizations.
• Provide training and maintain support for end users.

Kenntnisse

Pharma/Life Science expertise

Salesforce Admin Certification

Project management

Stakeholder management

Data quality management

Fluent English

Ausbildung

University degree in business administration or similar

MBA or PhD

Tools

Salesforce Service Cloud

Salesforce Field Service Lightning

Jobbeschreibung

Global Salesforce Business Analyst & Admin (m/f/d) page is loaded

Global Salesforce Business Analyst & Admin (m/f/d)

Apply locations Bad Homburg (EK2) time type Full time posted on Posted Today job requisition id R-10010768

As a Global Salesforce Business Analyst & Admin, your primary focus will be on enhancing and supporting Customer Service and Field Service operations through the Salesforce Service Cloud and Field Service Lightning (FSL) platforms. You will drive regional CRM initiatives and service process optimizations within Fresenius Kabi's global ecosystem, working collaboratively with stakeholders across Sales, Service, IT, Commercial Excellence, and Digital Transformation teams.

Your role will involve delivering hands-on support to end users, with a strong emphasis on driving adoption and effectiveness of Service Cloud and FSL. Creating and maintaining targeted training materials and conducting service-oriented training sessions will be essential to ensure all stakeholders can efficiently utilize the tools and processes in place.

Beyond day-to-day operational support, you will contribute to the global OneCRM initiative - focusing specifically on the harmonization of customer service and field service processes. You will support the design, configuration, and rollout of OneCRM functionality related to Service Cloud and FSL, while also helping to define and implement a scalable governance framework. Your contributions will be key in establishing a consistent, high-performing service experience across all regions and business units.

Your Assignments

Operational Business Support

• Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem

• Developing training materials and providing training sessions to ensure that stakeholders understand and can effectively use new systems or processes.

• Deliver end-user support and drive CRM adoption to gain efficiencies wherever possible

• Data Management – keeping our CRM’s clean and increase data quality (including tech debt reduction)

• Support with Reporting & Analytics to allow take better data-driven decisions

• Close cross-functional collaboration with regional teams, IT and global digital transformation

OneCRM Support :

• Support the overall OneCRM initiative by:

  • Bringing Project Management structure and the ability to see and work towards the big picture

  • Support in setting up the wider OneCRM Governance framework

  • Help defining the wider Customer Engagement ecosystem

  • Defining harmonized business processes across regions and business units with a focus on Customer and Field Service

  • Write Features & User Stories including potential solution design with a strong focus on Service Cloud and FSL

  • Configuring the OneCRM instances with a focus on Customer Service & Field Service

• Support with the configuration and set-up of the new Commercial Ecosystem

Your Profile

• At least 5 years of professional experience in Pharma / Life Science industry, preferably in CRM focused and commercial-oriented roles

• At least 3 years of professional experience as a Salesforce Business Analyst or Admin

• University degree business administration, economics, or similar field, preferably MBA or PhD

• Profound project management and stakeholder management skills

• Salesforce Admin Certification is a must (additional Business Analyst, Service Cloud and FSL certifications preferred)

• Independent, process- and result-oriented way of working

• Excellent communication and presentation skills

• Fluency in the English language is required, any additional languages are an advantage

• Intercultural experience and willingness to travel internationally

Mindesteingruppierung/Minimum Grading:

E 11 (K)

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When your job has both impact and purpose, you know it's Fresenius.

As a global healthcare group, we are committed to a special goal: Ever better medicine for ever more people. Whether directly with patients or as an expert in the background, at Fresenius you can contribute to improving the quality of life of people with diseases.