Global Salesforce Business Analyst & Admin (m/f/d)

IIBA (International Institute of Business Analysis); Bad Homburg vor der Höhe; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading organization in business analysis seeks a Salesforce Business Analyst specializing in the Pharma/Life Sciences sector. This role focuses on liaising between stakeholders, analyzing processes, and creating documentation to optimize business operations. Candidates should have a strong educational background, relevant certifications, and extensive professional experience. Fluency in English and intercultural experience are also essential.

Qualifikationen

• Minimum 5 years in Pharma/Life Science industry, preferably in CRM roles.
• Minimum 3 years as Salesforce Business Analyst or Admin.
• Salesforce Admin Certification required.

Aufgaben

• Act as a liaison between stakeholders to communicate requirements.
• Analyze processes and create documentation including BRDs and user stories.
• Visualize current and future business processes.

Kenntnisse

Analytical thinking

Communication

Stakeholder management

Project management

Ausbildung

Completed university degree in business administration, economics, or similar

MBA or PhD

Tools

Salesforce

Jobbeschreibung

Your assignments

• Acting as a liaison between different stakeholders, including business users, IT teams, developers, digital transformation, and project managers, to ensure clear communication and understanding of requirements.
• Applying analytical and critical thinking skills to solve complex business problems and make informed decisions.
• Analyzing current business processes, data, and systems to identify gaps, bottlenecks, and opportunities for optimization.
• Creating clear and comprehensive documentation, including business requirement documents (BRDs), use cases, user stories, process flows, and other relevant artifacts.
• Creating visual representations of current and future business processes to aid in understanding and decision-making.

Your profile

• You have a completed university degree in business administration, economics, or in a similar field, preferably with an MBA or PhD
• You have a minimum of 5 years of professional experience in Pharma / Life Science industry, preferably in CRM focused and commercial-oriented roles
• You bring a minimum of 3 years of professional experience as a Salesforce Business Analyst or Admin
• You gained profound project management and stakeholder management skills
• You hold a Salesforce Admin Certification (this is a must), a Business Analyst certification is preferred
• You proved an independent, process- and result-oriented way of working
• You have excellent communication and presentation skills
• You are fluent in the English language (written & spoken) , any additional languages are an advantage
• You have intercultural experience and the are willing to travel internationally