Global Process Lead (f/m/d) – Service (SAP CS)

Siemens Energy, Inc.; Mülheim an der Ruhr; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working time models

Employee stock option / shareholder

Remote work options

Learning & development programs

Family-friendly work arrangements

Job summary

Siemens Energy in Germany seeks a leader to own the global Service process across Transformation of Industry, coordinating SAP and Salesforce integrations and driving harmonization of standards. You will partner with business leaders, process sponsors, IT teams, and rollout organizations world‑wide to ensure successful adoption of standardized service processes.

You will lead the Service program across multiple locations, drive KPI governance, and shape a scalable template governance model while

Qualifications

• Degree in Business, Engineering, Information Systems, or related field, or equivalent professional experience.
• Long-term experience in service process management and ERP-enabled transformation in manufacturing or engineering.
• Deep expertise with SAP Customer Service integrated with Sales, Logistics and Finance.

Responsibilities

• Own end-to-end global Service process covering Long Term Service, Field and On-Site Service, Digital and Remote Services, Installed Base and Warranty, and Service-to-Cash.
• Define and maintain global Service standards, templates and KPIs across units, countries, Salesforce, and ERP systems.
• Govern template extensions and local deviations balancing global consistency with local needs.
• Lead the business workstream through rollouts: design, approval, testing, go-live, and hypercare.
• Develop and lead the global Service Key User community to drive adoption and continuous improvement.

Skills

Business process management

SAP CS integration

Stakeholder management

English proficiency

Education

Degree in Business/Engineering/Information Systems

Equivalent professional experience

Tools

SAP S/4HANA Service

Salesforce

Field Service Management

Job description

A Snapshot of Your Day

You lead the global Service process across Transformation of Industry, collaborating with business leaders, process sponsors, IT teams, key users, and rollout organizations worldwide. Your day includes evaluating and harmonizing service processes, defining global standards, coordinating SAP and Salesforce process integration, and supporting transformation initiatives across countries and business units. You drive key decisions on process governance, support deployments from design through go-live, and work closely with stakeholders to ensure successful adoption of standardized service processes across the organization.

A Snapshot of Your Day

You lead the global Service process across Transformation of Industry, collaborating with business leaders, process sponsors, IT teams, key users, and rollout organizations worldwide. Your day includes evaluating and harmonizing service processes, defining global standards, coordinating SAP and Salesforce process integration, and supporting transformation initiatives across countries and business units. You drive key decisions on process governance, support deployments from design through go-live, and work closely with stakeholders to ensure successful adoption of standardized service processes across the organization.

How You’ll Make An Impact

• Ownership of the end-to-end global Service process covering Long Term Service, Field and On-Site Service, Digital and Remote Services, Installed Base and Warranty, as well as Service-to-Cash processes
• Definition and maintenance of global Service standards, process templates, and KPIs across business units, countries, Salesforce, and target ERP systems
• Assessment of current-state Service processes and development of future-state standards supporting ERP consolidation and process harmonization objectives
• Governance of template extensions and local deviations while balancing global consistency with legitimate local business requirements
• Leadership of the business workstream throughout rollouts, including process design, approval, testing, go-live preparation, and hypercare support
• Development and leadership of the global Service Key User community to drive adoption, collaboration, and continuous process improvement across all locations and systems

What You Bring

• Degree in Business, Engineering, Information Systems, or a related field, or equivalent professional experience, combined with longterm experience in service process management and ERP-enabled transformation within manufacturing, engineering, or similar industries
• Deep business process expertise in SAP Customer Service integrated with Sales, Logistics, and Finance processes
• Preferred experience with SAP S/4HANA Service, Field Service Management, Salesforce, and end-to-end Service-to-Cash process environments
• Proven experience in harmonizing processes across multiple systems, countries, or business units as part of large-scale SAP S/4HANA or comparable transformation programs
• Experience with global template governance, fit-to-standard methodologies, change control processes, and management of local deviations
• Strong stakeholder management, communication, collaboration, and influencing skills across functions and cultures, with fluent English and the ability to drive alignment without formal authority

About The Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

We value equal opportunities and welcome applications from people with disabilities.

https://jobs.siemens-energy.com/jobs