Global Operational Key Account Manager - Air Logistics & Aerospace

Kuehne + Nagel AS; Bremen; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein führendes Logistikunternehmen sucht einen Global Operational Key Account Manager, der eine Schlüsselrolle in der Kundenbetreuung spielt. In dieser Position sind Sie verantwortlich für die Optimierung der operativen Aspekte von Schlüsselkunden und die Förderung einer effizienten Zusammenarbeit zwischen internen Teams. Sie werden die Teamführung übernehmen und sich auf die Verbesserung der Kundenzufriedenheit und -bindung konzentrieren. Wenn Sie eine Leidenschaft für kundenorientierte Abläufe haben und in einem dynamischen, globalen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Starke Führungs-, Kommunikations- und Beziehungsmanagementfähigkeiten erforderlich.
• Analytisches Denken und ergebnisorientierte Problemlösungsansätze sind entscheidend.

Aufgaben

• Stärkung langfristiger Kundenbeziehungen durch vertrauensvolle Interaktionen.
• Leitung des operativen Teams zur Bereitstellung maßgeschneiderter Lösungen.

Kenntnisse

Führungsfähigkeiten

Kommunikationsfähigkeiten

Beziehungsmanagement

Analytisches Denken

Projektmanagement

Ausbildung

Bachelorabschluss in Betriebswirtschaft oder Logistik

Jobbeschreibung

Are you a dynamic leader with a passion for customer-centric operations? As a Global Operational Key Account Manager, you will play a crucial role in managing and enhancing relationships with strategically important customers, ensuring seamless service across Sea and Air Logistics. Lead a team, drive operational excellence, and contribute to customer satisfaction, retention, and growth in a global setting.

Ihre Rolle

As a Global Operational Key Account Manager, you will oversee and optimize the operational aspects of key accounts, acting as the main point of contact for overarching customer needs. You will facilitate efficient collaboration between internal teams, ensuring strategic alignment with customer objectives. This role includes team leadership responsibilities, fostering cooperation within the Operational Key Account Team to deliver tailored solutions.

Ihre Aufgaben und Verantwortlichkeiten

1. Strengthen long-term customer relationships through trust-building interactions and efficient service.
2. Act as the operational point of contact, formalizing and negotiating customer requirements.
3. Manage escalations, drive customer satisfaction, and implement process improvements.
4. Facilitate new business implementation while ensuring operational readiness.
5. Support operational teams across regions, maintaining governance and efficiency.
6. Lead corrective actions, cost optimization, and customer-specific analytical functions.

Diese Qualifikation sollten Sie mitbringen

1. Strong leadership, communication, and relationship-building skills.
2. Analytical mindset with a results-driven approach to problem-solving.
3. Experience in logistics operations with a focus on efficiency and customer satisfaction.
4. Proactive, project-oriented, and able to manage in a fast-paced global environment.
5. Commitment to continuous learning and professional development.

Gründe, die für uns sprechen

With more than 80,000 employees at more than 1,300 locations in over 100 countries, Kuehne+Nagel is one of the world's leading logistics service providers. Diversity and equal opportunities are firmly anchored in our corporate culture at Kuehne+Nagel. Our cooperation is based on respect for the uniqueness of each individual—regardless of gender and gender identity, physical and mental characteristics, religion and ideology, sexual orientation, social or ethnic origin, nationality, and age. We believe in the innovative power of diversity in our teams. Inspired by people— inspired by you? We look forward to meeting you!