Global Key Account Manager

Kintetsu World Express; Düsseldorf; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading global logistics provider seeks a Global Key Account Manager to oversee client relations and development strategies in the Düsseldorf region. The role involves comprehensive sales management, strong analytical skills, and the ability to communicate effectively in both German and English. A successful candidate will bring at least 7 years of experience in sales and a degree related to international forwarding, along with exceptional interpersonal and intercultural communication skills.

Qualifikationen

• Min. 10 years experience in international forwarding or sales.
• Fluent in German and professional English.
• Strong analytical and communication skills.

Aufgaben

• Act as the global account leader for specific clients, managing relationships and business development.
• Prepare client-specific data analysis and presentation materials.
• Support operational escalations and manage client accounts.

Kenntnisse

Sales Management

Customer Relationship Management

Analytical Skills

Intercultural Communication

Interpersonal Skills

Ausbildung

High School Graduate

Degree in International Forwarding or Similar

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Jobbeschreibung

Reporting to :

Deputy General Manager

Full-Time

Part-Time

Essential Duties and Responsibilities :

• Sales (Regional Responsibilities)Act as global account leader (GAM) and / or regional account leader (RAM) for particular clients and collaborate with other members of the Global Account Management Team
• Actively manage business development activities for particular clients and maintain relationship to client’s key decision makers and influencers at corporate level
• Monitor global and regional sales activity of local KWE entities for particular clients
• Discuss sales progress with local heads of sales, regional and corporate senior management on frequent basis
• Prepare and conduct regular business review meetings with clients
• Manage KPI performance monitoring for particular clients
• Actively manage setup of Standard Operating Procedures (SOP) for particular clients
• Actively manage business implementation and lead cross functional teams (e.g. IT, Security, Quality, etc) in order to create customer retention strategy
• Support RFQ Management for particular clients based on KWE Groups Global RFQ Process
• Actively develop and roll out business development strategies and pricing strategies for particular clients
• Conduct and lead calls with corporate and regional senior management to review and align the strategy for particular clients.
• Participate in internal and external meetings in EMEA region and globally.
• Prepare client specific data analysis
• Prepare presentation material for clients (sales / data analysis / pricing / business concepts / others).
• Support and involve in P / L management for particular accounts
• Support specific client contract management
• Support managing operational escalation issues
• Manage sales amount and volume budget for particular clients

2. CRM

• Comply with KWE CRM policy
• Maintain CRM hygiene for particular clients (monitor and manage entries by local KWE entities for particular clients)
• Maintain customer profiles within the CRM setup

3. Projects

• Support of special projects (e.g. Sales Campaigns, Route Development, others)

4. Others

• Support general data analysis and market research to support setup of sales strategies and sales initiatives
• Monitor and support client related IT projects (e.g. reporting setup, EDI)
• Potentially act as backup for other “Global Key Account Managers” in EMEA region
• Support Deputy General Manager EMEA on request
• Other tasks that may be assigned by management (permanent or as part of a special project)

Education and / or Work Experience Requirements :

• min. Secondary School or High School degree
• min 7 years experience in sales positions
• Degree and min. 10 years experience in international forwarding or similar
• Fluent in German
• Professional English language knowledge (spoken & written), additional languages (especially French) are a plus
• Good knowledge of MS Office products (Outlook, Word, Excel, Powerpoint, Office 365)
• Strong analytical skills
• Strong intracultural and intercultural communication skills
• Strong interpersonal relationship management