Global Key Account Excellence Manager

Röhlig Logistics GmbH & Co. KG; Frankfurt; Vor Ort; EUR 65.000 - 105.000; Vollzeit

Benefits dieser Stelle

Holiday allowance

Company pension scheme with employer"s

Childcare allowance

Disability insurance

Company bike leasing

Fitness subsidies

Birthday day off

Zusammenfassung

Röhlig Logistics GmbH & Co. KG in Germany is seeking an experienced Global Key Account Manager to coordinate day-to-day operational management of assigned global key accounts and drive growth across sea, air freight, and contract logistics.

You will build strong customer relationships, coordinate rates and trade lanes, and collaborate with cross-functional teams across international locations, while supporting data-driven reporting and customer training initiatives.

Qualifikationen

• Several years of experience in freight forwarding, logistics, or operational key account management.
• Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges.
• Experience in global customer coordination and working across international, cross‑functional teams.
• Strong analytical, reporting, and system/process management skills.
• Excellent communication skills, with a proactive, resilient, and solution‑oriented mindset.
• Fluent in English; additional languages are an advantage.

Aufgaben

• Coordinate the day-to-day operational management of assigned global key accounts.
• Build and maintain strong customer relationships and support new business opportunities.
• Coordinate rates, tenders, offers, and trade lanes across the global network.
• Prepare and manage KPIs, QBRs, customer reporting, and performance analyses.
• Ensure accurate data, effective processes, and proper documentation across systems.
• Coordinate customer‑specific IT, reporting, and operational solutions.
• Drive cross‑functional collaboration between customers, countries, products, and internal teams.
• Support customer trainings, webinars, and other account‑related activities.
• Provide backup support to the respective Global Key Account Manager.

Kenntnisse

Freight forwarding experience

Global key account management

Cross-functional teams

Analytical skills

Excellent communication

Fluent English

Tools

Microsoft Office

ERP systems

Jobbeschreibung

Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor‑made solutions that move the world forward. As a global, family‑owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust‑based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long‑term career while maintaining a healthy work‑life balance — because we believe success is best achieved together.

What you will do:

• Coordinate the day-to-day operational management of assigned global key accounts
• Build and maintain strong customer relationships and support new business opportunities
• Coordinate rates, tenders, offers, and trade lanes across the global network
• Prepare and manage KPIs, QBRs, customer reporting, and performance analyses
• Ensure accurate data, effective processes, and proper documentation across systems
• Coordinate customer‑specific IT, reporting, and operational solutions
• Drive cross‑functional collaboration between customers, countries, products, and internal teams
• Support customer trainings, webinars, and other account‑related activities
• Provide backup support to the respective Global Key Account Manager

What you bring:

• Several years of experience in freight forwarding, logistics, or operational key account management
• Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges
• Experience in global customer coordination and working across international, cross‑functional teams
• Strong analytical, reporting, and system/process management skills
• Excellent communication skills, with a proactive, resilient, and solution‑oriented mindset
• Fluent in English; additional languages are an advantage
• Proficient in Microsoft Office and comfortable working with digital tools and systems
• Experience with automotive or industrial customers is a plus
• Willingness to travel occasionally

What we offer you:

• A family‑owned company in a multicultural working environment, with strong family values, flat hierarchies, and short decision‑making processes
• Professional development opportunities combined with sustainable career planning, including talent development programs and potential international assignments
• An attractive compensation package, including holiday allowance, childcare allowance, company pension scheme with employer contribution, and occupational disability insurance
• Subsidized fitness opportunities through our partner network
• 30 days of annual leave, plus an additional day off on your birthday
• Work‑life and family support in cooperation with an external service provider
• Company bike leasing options