Global dbPremier Lead (f/m/x) / Onsite Services Germany

TN Germany; Eschborn; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An innovative lead is sought for a dynamic IT team responsible for providing top-notch support to VIPs at a renowned financial institution. This key role involves coordinating service transformation while maintaining stability and ensuring compliance with security requirements. The ideal candidate will possess extensive technical knowledge, exceptional customer service skills, and a proven ability to manage high-performing teams. Join a forward-thinking company that values personal and professional well-being, offering a comprehensive benefits package and opportunities for growth.

Leistungen

Mental Health Support

Health Initiatives

Social Networking Opportunities

Financial Security Options

Qualifikationen

• University degree in IT or equivalent professional experience required.
• Extensive knowledge of end user applications (Windows, MacOS, iOS, Android).

Aufgaben

• Lead the dbPremier team, ensuring excellent service and transformation.
• Manage VIP IT support activities and communications effectively.

Kenntnisse

IT Service Management (ITIL v3)

Project Management (PMI, PRINCE2, Agile/SCRUM)

Customer Service Skills

Incident Management

Communication Skills

Technical Knowledge of End User Applications

Ausbildung

University or Bachelor's degree in IT or Computer Science

Jobbeschreibung

Below is a refined version of the job description, with improved formatting, removal of irrelevant content, and enhanced clarity:

Job Description

About the team:

TDI / End User Computing: Onsite Services / dbPremier

dbPremier is the global IT team at Deutsche Bank responsible for the technical support of our VIPs. Operating from Frankfurt, we are seeking an innovative lead for the dbPremier team. You will coordinate and deliver ongoing service transformation, working closely with colleagues in London, New York, and Singapore. The focus is on providing a world-class user experience while complying with global regulatory and information security requirements.

Role description:

• The lead role for dbPremier is a key position within End User Computing, responsible for delivering transformation while maintaining stability and excellent service.
• Own the VIP persona for Deutsche Bank, representing the business to other technology groups, and understand the technical demands of our VIPs.
• End-to-end ownership of your team's workload, including organizing coverage, acting as the central interface between EUC management, vendors, and VIP end users.
• Ensure smooth operation of the end user IT infrastructure and devices, and the availability of VIP hotlines/helpdesk.
• Responsible for documenting and reporting VIP IT support activities, managing end user communications, and ensuring compliance with IT support processes.

Technical requirements:

• University or Bachelor's degree in IT, computer science, or a related field, or equivalent professional experience.
• Extensive technical knowledge and experience in end user applications (Windows, MacOS, iOS, Android, etc.).
• Several years of experience in IT product and project management (e.g., PMI, PRINCE2, Agile/SCRUM).
• Experience in IT service management (ITIL v3) and managing IT organizations (COBIT).
• Strong understanding of incident and request management, with experience in international teams.
• Excellent German and English language skills (C2 or native level).

Personal requirements:

• Exceptional customer service and communication skills, confident in engaging with senior management and public figures.
• Ability to work independently, analyze incidents, and resolve problems effectively.
• Strong organizational and time management skills, high commitment, and technological curiosity.
• Flexibility, ability to work under pressure, and willingness to travel (4-5 weeks/year) and participate in shift work, including weekends.
• Proven leadership skills in managing high-performing teams.

What we offer:

We provide a comprehensive benefits package supporting your personal and professional well-being, including mental health support, health initiatives, social networking opportunities, and financial security options.

This position is available in full-time and part-time formats.

For questions, contact Michaela Peschke at 069-910-43951.