Global Customer Quality Director (m/f/d) Automotive

TN Germany; Nürnberg; Hybrid; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Global Customer Quality Director to lead a dedicated team in enhancing customer satisfaction within the Automotive sector. This role involves developing strategies, engaging with customers, and driving quality improvements across the organization. The ideal candidate will possess a strong background in mechanical or process engineering, alongside proven leadership skills and a commitment to continuous improvement. Join a dynamic environment where your expertise will shape exceptional customer experiences and contribute to innovative solutions.

Leistungen

Bonus system

Company car

Remote work options

Pension plan

Personal insurance

Communication package

Opportunity to join Employee Resource Groups

State-of-the-art virtual work environment

Qualifikationen

• Extensive experience in customer quality leadership within the automotive sector.
• Strong leadership skills focused on collaboration and communication.

Aufgaben

• Lead a global team to enhance customer satisfaction in the Automotive division.
• Develop and implement a global customer quality improvement strategy.

Kenntnisse

Customer Quality Leadership

Problem-Solving Methodologies

Collaboration

Communication

Continuous Improvement

Ausbildung

Degree in Mechanical Engineering

Degree in Materials Science

Degree in Process Engineering

Tools

IATF 16949 Standards

ISO/TS 16949 Lead Auditor Certification

Jobbeschreibung

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Global Customer Quality Director (m/f/d) Automotive, Nuremberg

Location: Nuremberg, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: [Reference details not provided]

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Job Description:

Job Responsibilities

As a Director of Customer Quality (m/f/d), you will champion an exceptional customer experience within our Automotive division. This pivotal role involves leading a global team of 12, including 5 managers, to enhance customer satisfaction by collaborating with sales, engineering, and operations. Your core responsibilities include:

• Leading and nurturing your team as the primary contact for customer feedback and improvements. You will lead cross-functional problem-solving initiatives to address quality issues swiftly, ensuring minimal customer impact.
• Developing and implementing a global customer quality improvement strategy to elevate our customers' experience at every touchpoint.
• Engaging proactively with customers, traveling to assess product applications firsthand, and fostering meaningful connections to understand their needs.
• Guiding the organization through the 8D process, facilitating lessons learned through root cause analysis.
• Collaborating with sales to build customer trust by sharing strategic roadmaps and resolving issues promptly.

We seek candidates with a degree in mechanical engineering, materials science, process engineering, or a related technical field, combined with extensive experience in customer quality leadership within the automotive sector. Additional valued qualifications include:

• Experience in a full-scope IATF 16949 environment, preferably with ISO/TS 16949 Lead Auditor certification.
• Strong leadership skills focused on collaboration and communication.
• Proficiency in problem-solving methodologies and continuous improvement.
• Fluent business English; proficiency in German is advantageous.

At Danfoss, we believe diversity and inclusion foster creativity, innovation, and broader perspectives. If you feel your profile isn't a perfect match, we encourage you to apply anyway—your unique insights could bring new value to the role and our organization.

#LI-IN1 #LI-Hybrid

Employee Benefits

We offer a range of benefits, including:

• Bonus system
• Company car
• Remote work options
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State-of-the-art virtual work environment

Note: Benefits depend on country and contract specifics and are subject to change without notice.