Global Customer Quality Director (m / f / d) Automotive

Danfoss; Flensburg; Vor Ort; EUR 65.000 - 100.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen in der Automobilbranche sucht einen Director of Customer Quality, um das Kundenerlebnis zu optimieren. In dieser Schlüsselrolle führen Sie ein globales Team und arbeiten eng mit Vertrieb, Technik und Betrieb zusammen, um die Kundenzufriedenheit zu steigern. Sie entwickeln Strategien zur kontinuierlichen Verbesserung und fördern die Zusammenarbeit. Das Unternehmen bietet eine vielfältige und inklusive Arbeitsumgebung, in der Ihre Ideen geschätzt werden. Wenn Sie eine Leidenschaft für Qualität und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Bonus-System

Firmenwagen

Möglichkeit, remote zu arbeiten

Betriebliche Altersvorsorge

Persönliche Versicherung

Kommunikationspaket

Möglichkeit, Mitarbeiterressourcengruppen beizutreten

Modernes virtuelles Arbeitsumfeld

Qualifikationen

• Umfangreiche Erfahrung in der Kundenqualitätsführung im Automobilsektor.
• Fähigkeit zur Zusammenarbeit und effektiven Kommunikation im Team.

Aufgaben

• Leitung eines globalen Teams zur Verbesserung der Kundenzufriedenheit.
• Entwicklung und Umsetzung einer globalen Strategie zur Qualitätsverbesserung.

Kenntnisse

Führungskompetenz

Problemlösungskompetenz

Kommunikationsfähigkeiten

Englisch (fließend)

Deutsch (vorteilhaft)

Ausbildung

Abschluss in Maschinenbau

Abschluss in Werkstoffwissenschaft

Abschluss in Verfahrenstechnik

Tools

IATF 16949

ISO/TS 16949

Jobbeschreibung

As a Director of Customer Quality (m / f / d), you will champion an exceptional customer experience journey within our Automotive division. This pivotal role involves leading a global team of 12 individuals, including 5 managers, to enhance customer satisfaction by fostering close collaboration with sales, engineering, and operations. Your core responsibilities include:

• Leading and nurturing your team as the primary point of contact for customer feedback and enhancements. You will lead cross-functional problem-solving initiatives to address quality issues swiftly, ensuring minimal customer impact.
• Crafting and implementing a comprehensive global customer quality improvement strategy with a gentle touch, aiming to elevate our customers’ experience at every touchpoint.
• Engaging proactively with customers, traveling to assess product applications firsthand and fostering meaningful connections to understand their needs.
• Advocating for the organization's 8D completion process, gently guiding and facilitating lessons learned through meticulous root cause analysis.
• Collaborating closely with sales to establish customer trust and transparency by sharing strategic roadmaps and resolving issues promptly.

We are seeking a candidate who holds a degree in mechanical engineering, materials science, process engineering, or a related technical field, complemented by extensive experience in a customer quality leadership role within the automotive sector. Additionally, we value:

• Experience in a full-scope IATF 16949 business environment, preferably with an ISO / TS 16949 Lead Auditor certification.
• Demonstrated leadership skills with a focus on fostering collaboration and effective communication.
• Proficiency in problem-solving methodologies and a dedication to continuous improvement.
• Fluent business English skills, with proficiency in German considered advantageous.

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. We encourage you to apply even if you do not check all the boxes, as we are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Employee Benefits:

• Bonus system
• Company car
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.