Global Customer Excellence Expert

Kuehne+Nagel; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

An international logistics leader seeks a Global Customer Excellence Expert in Frankfurt. This role involves managing the tender lifecycle, collaborating with key account managers, and ensuring customer satisfaction through strategic account growth. Candidates should have a relevant bachelor's degree and experience in solution consulting and tender management.

Qualifikationen

• 3+ years experience in solution consulting, preferably in the supply chain industry.
• 3+ years experience in pricing/tender management.
• Fluent in English; local language a plus.

Aufgaben

• Act as a project manager throughout the tender lifecycle, ensuring effective planning and execution.
• Collaborate closely with Key Account Managers to analyze tender requirements.
• Manage the handover from tender management to implementation.

Kenntnisse

Consultative Selling

Analytical Skills

Problem-solving

Collaboration

Communication

Ausbildung

Bachelor's Degree in Supply Chain Management, IT, Business Administration or related

Tools

Microsoft PowerPoint

Microsoft Excel

Jobbeschreibung

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Are you passionate about delivering exceptional customer value and driving strategic account growth? We’re looking for a Global Customer Excellence Expert to join our global team and play a key role in managingthe entire tender lifecycle and supporting the overall customer development.

How you create impact

• Act as a project manager throughout the tender lifecycle, ensuring effective planning, coordination, and execution of all tender-related activities
• Proactively engage with stakeholders to align expectations, manage risks, and monitor progress
• Collaborate closely with Key Account Managers to analyse tender requirements, identify key stakeholders, translate customer needs, and define clear objectives & strategy for the tender
• Work with the pricing team to create accurate and competitive rate structures that meet customer needs, resolving any inconsistencies promptly
• Act as a sales contributor by reviewing customer needs, exploring tailored solutions, and identifying opportunities to add value
• Partner with Key Account Managers to evaluate tender outcomes, identify areas for improvement, and refine strategies for future opportunities
• Manage the handover from tender management to implementation, ensuring all commercial aspects meet the agreed methodology and customer expectations
• Ensure rate cards are up-to-date, and customer setups are precisely maintained, enabling seamless and efficient business operations
• Organize and coordinate key business reviews (., MBRs, QBRs, YBRs) to foster continuous customer engagement, deliver ongoing value
• Promote global best practices and actively participate in initiatives and projects to ensure ongoing account success

What we would like you to bring

• Bachelors Degree in Supply Chain Management, IT, Business Administration, Engineering, Economics, or equivalent working experience in a similar role
• 3+ years experience in solution consulting, preferably in the supply chain industry
• 3+ years experience in pricing / tender management
• Strong understanding of supply chain processes and consultative selling
• Proficiency in Microsoft Office, especially PowerPoint and Excel
• Analytical mindset with strong problem-solving and commercial skills
• Excellent collaboration and communication abilities
• Fluent in English; local language a plus
• Willingness to travel

What's in it for you

Joining our team means becoming part of a global leader in logistics and supply chain solutions, where innovation and collaboration drive everything we do. You’ll work in a dynamic, international environment alongside experienced professionals, contributing to strategic customer success and continuous improvement. With opportunities for growth, cross-functional teamwork, and meaningful impact, this role offers a chance to shape the future of global account excellence while developing your career in a fast-paced and rewarding setting.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Customer Excellence • Frankfurt, Hesse, Germany