Global Customer Account Manager (m/f/d)

TN Germany; Hamburg; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic individual to join their Service KAM Team. In this pivotal role, you will develop and implement service strategies while managing key customer relationships. Your expertise will drive sales growth, ensure customer satisfaction, and promote innovative solutions. You will collaborate with various departments to create impactful strategies and serve as a trusted advisor to clients. If you are proactive, results-driven, and possess strong negotiation skills, this opportunity offers a chance to make a significant impact in a diverse and inclusive workplace.

Qualifikationen

• 10 years of experience in Service Operations required.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.

Aufgaben

• Develop and implement service strategies while managing customer relationships.
• Drive sales growth and ensure customer satisfaction with assigned clients.

Kenntnisse

Customer Relationship Management

Sales Strategy Development

Negotiation Skills

Service Operations

Proficiency in Microsoft Office

Fluency in English

Ausbildung

Engineering Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Jobbeschreibung

The job description is generally well-structured and informative, but it can be improved for clarity and formatting consistency. Minor adjustments include standardizing the use of HTML tags, removing irrelevant or redundant content, and ensuring the description is focused and professional.

Below is the refined version:

Job Description:

• YOUR TASKS:
• Work as part of the Service KAM Team, reporting to the Director of Global Service KAM. Responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
• Collaborate with service areas, operations, sales, legal, and technical departments to develop strategies.
• Drive sales growth, ensure customer satisfaction, and promote company services and win-win claim settlements with assigned clients.
• Serve as the high-level contact for clients, providing coordinated communication and access to products and services.
• Manage and develop client relationships to understand their business, risks, and opportunities. Build rapport to be seen as a trusted advisor.
• Define strategies for assigned accounts and review client financials regularly.
• Meet with senior executives to understand their long-term strategies and lead high-level forums with client leadership.
• Mediate escalations and claims to find win-win solutions.
• Identify sales opportunities, promote organizational awareness, and ensure profitable business.
• Negotiate major technical agreements, such as warranty extensions, and frame contractual agreements.
• Ensure client instructions and contractual obligations are executed accurately and timely.

YOUR PROFILE:

• Engineering degree or equivalent.
• Proficiency in Microsoft Office, Excel, and PowerPoint.
• 10 years of experience in Service Operations.
• Fluent in English.
• Proactive, team-oriented, humble, results-driven, resilient, responsible, and organized.
• Empathic with the ability to find win-win compromises.

YOUR BENEFITS:

In addition to contributing to a more sustainable world, we offer:

*Note: Some benefits may vary by location.

At Nordex, we are committed to creating a diverse and inclusive workplace where everyone can thrive. As an equal opportunity employer, we welcome applicants of all genders, ethnicities, ages, religions, and backgrounds.