Global Account Executive, Telecom (M/F/D)

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Title: Global Account Executive, Telecom (M/F/D)

Requisition ID: 40680

Country/Region: DE

Job Description

The GAE is responsible for the growth and development of key large Global Telecom accounts of Wipro Germany, taking ownership of sales, strategy, and delivery.

Roles and Responsibilities:

• The GAE develops and strengthens relationships with decision makers and influencers in the account. He/she drives penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and participate in his strategic planning.
• The GAE builds a trusted group of referable contacts who can vouch for Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections, and gains access to new contacts. He/she ensures a balance of customer engagement across business, management, and operations.
• The GAE identifies opportunities for growth in the account/s and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics, and incorporates them into existing account strategy and plan.
• The GAE is responsible for mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty, and quality of experience. He/she communicates progress against the account plan and other related developments to all relevant stakeholders.
• The GAE ensures cross-geographic synergies in project management and delivery execution. He/she will orchestrate internal resources in sales and delivery to give the customer/s an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
• The GAE monitors key metrics regularly and plans initiatives and actions to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on-time and defect-free delivery.

Skills and Experience:

• At least 15 years of experience in managing big accounts in the IT professional services field.
• Strong background in Application Services, Engineering services, and infrastructure services preferred.
• Experience in handling customers in the Telecom domain.
• Fluency in English; fluency in German language preferred.
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in the client organization.
• Previous experience in managing 50+ million USD accounts/P&L portfolios.

Candidates with disabilities and appropriate suitability are favored.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants, including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.