German Speaking Travel Experience Advisor for Airbnb

TN Germany; Deutschland; Vor Ort; BGN 30.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player seeks a passionate German Speaking Travel Experience Advisor to join their dynamic team. This role involves providing exceptional support to the Airbnb community, ensuring customer satisfaction through effective communication and problem-solving. With a focus on employee well-being and career growth, the company offers financial relocation support, bonuses, and a vibrant international work environment. If you are eager to make a positive impact and thrive in a fast-paced setting, this opportunity is perfect for you!

Leistungen

Financial support during relocation

Welcome Bonus

Fixed monthly bonus

Fully paid training

Stable employment

Additional health insurance

50+ benefits and services

International working environment

Qualifikationen

• Fluent in German and proficient in English required.
• Experience in hospitality or call centers is advantageous.

Aufgaben

• Provide friendly and efficient service to the Airbnb community.
• Handle and resolve customer complaints as the first point of contact.
• Investigate and escalate issues, prioritizing urgent matters.

Kenntnisse

Fluent in German

Proficient in English

Communication Skills

Investigative Skills

Customer Service Experience

Jobbeschreibung

Social network you want to login/join with:

German Speaking Travel Experience Advisor for Airbnb, de

Client: TELUS International

Location: de, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: b228c00f2b24

Job Views: 5

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb to join our team based in Sofia, Bulgaria. We will assist with relocation.

Responsibilities:

• Provide friendly and efficient service to the worldwide Airbnb community.
• Handle and resolve customer complaints/queries as the first point of contact.
• Respond professionally and empathetically via phone, messaging, and chat channels.
• Own user queries until resolution.
• Investigate, identify, and escalate issues, prioritizing urgent matters.
• Compose thoughtful responses and customize replies to customer queries.
• Research information and troubleshoot problems using available resources.
• Report product and process issues impacting the community.
• Maintain accuracy and security of customer information on Airbnb systems.

Requirements:

• Fluent in German (written and spoken) and proficient in English.
• Patience, empathy, and confidence in communication.
• Ability to communicate difficult messages positively.
• Experience in hospitality or call centers is advantageous.
• Ability to adapt to a fast-changing environment.
• Strong investigative, communication, and interpersonal skills.
• Proactive and independent in meeting targets and goals.

We Offer:

• Financial support during relocation (transportation, hotel, rent, assistance in finding long-term accommodation) for candidates outside Bulgaria.
• Welcome Bonus: 3000 BGN
• Fixed monthly bonus of 500 BGN for the first 6 months.
• Fully paid training.
• Stable employment and career growth opportunities.
• Additional health insurance.
• 50+ benefits and services.
• International working environment.
• Support and learning opportunities.

We prioritize employee well-being, invest in growth, and promote fun and team-building activities.

Join our partnership with Airbnb to positively impact customer experiences through exceptional support. If you have expertise in Airbnb and excellent people skills, we want to hear from you. Be on the front lines supporting users daily.

Does this sound like your next job? APPLY NOW!

About us: TELUS Digital Bulgaria, NYSE & TSX: TIXT, is Bulgaria's largest CX employer with over 4,200 employees. We deliver digital services, AI solutions, and customer experience services, adhering strictly to client procedures. We are an independent outsourcing provider, not a local partner of our clients.

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Ready for your next career move? TELUS Digital Bulgaria is waiting for you!

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EEO Statement: We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace. Employment decisions are based on qualifications, merits, and performance, regardless of characteristics related to diversity.