German Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Hannover; On-site; EUR 22,000 - 33,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Comprehensive health insurance

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking CX Specialist for an on-site role in Sofia, Bulgaria. You will act as the primary contact for German-speaking customers, resolving inquiries via phone, email, and live chat while delivering premium support.

The position offers fully paid training, a relocation package, comprehensive health insurance, and a monthly salary with performance bonuses based on your achievements.

Qualifications

• Native or fluent German (spoken and written) required.
• Experience in Customer Support Services or CX is valued.
• Willingness to relocate to Sofia, Bulgaria for an on-site role.
• Proficiency in English is preferred for internal team coordination.

Responsibilities

• Serve as the primary contact for German-speaking customers via phone, email, and live chat.
• Resolve complex inquiries while maintaining high customer satisfaction.
• Collaborate with cross-functional teams to streamline workflows and improve CX metrics.
• Maintain knowledge of client products and services to provide accurate support.
• Log interactions and manage customer data in CRM tools.

Skills

German language

Communication

Tools

CRM software

Job description

German Speaking CX Specialist

Job Overview

We are currently sourcing exceptional talent for a German Speaking CX Specialist position in Bulgaria, located in the heart of Sofia. This is a unique opportunity to join an industry-leading team in the Customer Support Services field, where you will leverage your language skills to provide world-class assistance to global clients.

Key Responsibilities

• Act as the primary point of contact for German-speaking customers, ensuring top-tier service standards in the Customer Support Services industry.
• Resolve complex inquiries via phone, email, and live chat, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to streamline workflows and improve overall CX performance metrics.
• Maintain comprehensive knowledge of client products and services to provide accurate and efficient support.
• Utilize advanced CRM tools to log interactions, manage customer data, and track case resolutions accurately.
• Contribute to the continuous improvement of the support department by providing insightful feedback on customer trends.
• Represent the client brand with professionalism and cultural sensitivity in every interaction.
• Native or fluent German (spoken and written) is strictly required for this German-speaking job.
• Valid EU passport (mandatory) to facilitate your transition for this on-site role.
• Previous experience within the Customer Support Services industry is highly valued.
• Strong communication skills and a passion for delivering a premium customer experience.
• Ability to relocate to Sofia for this German Speaking CX Specialist position in Bulgaria.
• Proficiency in English is preferred for internal team coordination.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you excel in your new role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Monthly Performance Bonus linked to your individual achievements.
• Opportunity to advance your career through various jobs in Bulgaria with a top firm.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historical charm with a vibrant, modern city atmosphere. Those who pursue jobs in Bulgaria will enjoy a favorable climate, beautiful mountain landscapes, and a cost of living that allows for a high standard of comfort. Bulgaria is increasingly recognized as a major hub for international talent, making it an exciting place to relocate.

Relocating to Bulgaria is a seamless experience, especially with our support package. You will discover a welcoming culture, delicious local cuisine, and a growing community of expatriates in Sofia. If you are looking for German-speaking jobs in an environment that values professional development and personal discovery, Bulgaria is the perfect destination for your next career move.