German-Speaking Customer Support Advisor + €1, 000 signing bonus + Relocation

Velenosi&Meredith; Berlin; Vor Ort; EUR 17.856 - 20.088; Vollzeit

Benefits dieser Stelle

Relocation package

Health insurance

Meal vouchers

Multisport card

Paid training

Career growth opportunities

Zusammenfassung

Velenosi&Meredith in Sofia, Bulgaria, seeks a German-speaking Customer Support Advisor (Inbound). You will handle inbound calls in German for a Swiss telecom client, resolve inquiries, and provide product and billing support to ensure an excellent customer experience.

This on-site role offers a hybrid option after 4 months based on performance, a competitive package including a €1,636.14 gross monthly salary, a €1,000 signing bonus, relocation support, health insurance, meal vouchers, Multisport

Qualifikationen

• C2 German proficiency required (spoken and written).
• English at least B1.
• Strong communication and customer-service skills.
• Willing to work rotational shifts (Mon–Sun, 09:00–22:00).
• EU citizenship is required.

Aufgaben

• Handle inbound German-speaking customer calls.
• Resolve billing, product and technical inquiries.
• Update customer information in internal systems.
• Escalate complex cases when required.
• Identify sales opportunities and maximize customer satisfaction.

Kenntnisse

German (C2)

English (B1)

Customer service

Communication

Shift work

Jobbeschreibung

German-Speaking Customer Support Advisor (Inbound)

Location: Sofia, Bulgaria | On-Site (Hybrid available after 4 months based on performance)

About the Role

Join a leading customer support team supporting a prestigious Swiss telecommunications company. You'll assist customers via inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.

Key Responsibilities

• Handle inbound customer support calls in German
• Resolve billing, product, and technical inquiries
• Update customer information in internal systems
• Escalate complex cases when required
• Identify sales opportunities and maximize customer satisfaction

Requirements

• C2 German proficiency (spoken and written)
• Minimum B1 English
• Strong communication and customer service skills
• Comfortable working rotational shifts (Monday–Sunday, between 09:00–22:00)
• Willing to work on-site (hybrid option available after 4 months based on KPIs)
• EU citizenship is required. Unfortunately, applicants who do not hold EU citizenship are not eligible for this position. Please do not apply if you do not meet this requirement.

What's in it for you

• Competitive salary: €1,636.14 gross/month
• €1,000 signing bonus (€500 after training + €500 after 6 months)
• Billing bonus + unlimited sales bonus (top performers earn €1,000+/month)
• Relocation package (2 weeks' accommodation + flight reimbursement up to €255)
• Private health insurance
• Monthly meal vouchers
• Fully covered Multisport card
• Paid 5-week training program
• Career growth opportunities (Team Leader, Trainer, Sales Coach, SME)
• Modern international work environment in Sofia