German Speaking Customer Success Coordinator m/w/d

French Selection UK; Heidelberg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Jobbeschreibung

German Speaking Customer Success Coordinator m/w/d

Ref: 4253FC1

Company Profile

A multinational manufacturer with their site in Ostringen close to Heidelberg; who develop materials used in a variety of industries. A company who are dedicated to promoting sustainable practices

Responsibilities

German Speaking Customer Success Coordinator m/w/d
Location: Heidelberg, Germany
Salary: up to €60000 per annum depending on experience
Ref: 4253FC1

Main duties:
As part of the Customer Services Team, you will work closely with both the Commercial and Supply Chain teams managing a portfolio of customers, ensuring their orders are accurate and processed smoothly

The role:
– Respond to customer enquiries efficiently and escalate issues when needed
– Act as the liaison between the customer and the plant
– Oversee customer orders and ensure invoices are paid correctly and on time.
– Ensure accurate pricing by coordinating with the relevant team
– Assist with credit, debit and rebate management related to complaints
– Monitor outstanding payments
– Manage customer orders ensuring accurate entry into the ERP system
– Manage customer portals and respond promptly ensuring customer satisfaction
– Work closely with internal departments

Candidate's Profile

– Fluent in German and English essential (written and spoken)
– Fluency in any additional EU language a bonus
– Customer service, account management or export sales experience needed
– Experience working within a manufacturing environment desired
– Excellent communication skills with the ability to solve customer problems
– Team player with strong negotiation skills
– Organised, detailed and task orientated

Up to €60000 per annum depending on experience