German Speaking Customer Success Account Manager

Ignite; Würzburg; Hybrid; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Performance bonus

30 days leave

1 remote day per week

No business travel

Zusammenfassung

Ignite, a rapidly scaling technology company, is seeking an Enterprise Customer Success Manager in Germany. You will cultivate strategic enterprise relationships, drive platform adoption, and secure long-term retention across major accounts.

Work is hybrid with one remote day per week (Leipzig or Würzburg). Fluency in German and English at C1 is required, and you will collaborate with sales and product teams to expand accounts, renew contracts, and reduce churn.

Qualifikationen

• Experience in Account Management or Enterprise Customer Success in B2B SaaS, startups or scale-ups.
• German and English at C1 level (spoken and written).
• CRM platforms experience, HubSpot preferred.

Aufgaben

• Enterprise Relationship Management: oversee major accounts and build partnerships with C-suite.
• Account Expansion: identify upsell/cross-sell opportunities with Sales and Product teams.
• Lifecycle Success: onboard clients smoothly, drive ongoing usage, renewals.
• Value Reviews: conduct data-driven reviews showing ROI to enterprise partners.
• Churn Prevention: monitor health signals and run retention campaigns.
• Cross-Functional Collaboration: connect customers with product, engineering, and sales teams.

Kenntnisse

Strategic thinking

Negotiation

Autonomous work ethic

Tools

HubSpot CRM

Jobbeschreibung

Location: Leipzig or Würzburg (Hybrid - 1 remote day per week)

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages Required: C1 German and C1 English

Salary Package: €40,000 - €50,000 base + annual performance bonus

Company & Role Summary

We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention.

Primary Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting partnerships with C-suite executives.
• Account Expansion: Spot opportunities for account growth through upselling and cross-selling in direct collaboration with Sales and Product teams.
• Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive recurring contract renewals.
• Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns.
• Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

Requirements & Qualifications

• Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
• Languages: Complete C1-level fluency in both German and English (oral and written skills required).
• Tools: Practical background working with contemporary CRM software platforms (HubSpot preferred).
• Mindset: Strong capacity for strategic thinking, persuasive negotiation skills, and an autonomous work ethic.
• Bonus: Working knowledge of additional European languages is considered an asset.

Offerings & Benefits

• Compensation: €40,000 - €50,000 yearly base salary complemented by a performance bonus and 30 days of annual paid leave.
• Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development.
• Flexibility: Standard working schedule, 1 work-from-home day weekly, and zero business travel duties.
• Mission: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users.