German-speaking Customer Service Representative inBulgaria

Cross Border Talents; Düsseldorf; Remote; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A global leader in technology and services is seeking a Customer Care Assistant. This role, based in Sofia, involves delivering exceptional service primarily through chat and email interactions. Candidates should be fluent in German and English, possess strong communication skills, and hold a high school diploma. Flexible shifts and relocation assistance are offered, along with a competitive salary and various perks.

Leistungen

Competitive Salary

Flexible shifts

Extensive training

Career progression

Health and wellness initiatives

Relocation assistance

Health and Life Insurance

Multisport card

Transport allowance

Qualifikationen

• Fluency in German and English, both written and verbal.
• Organizational skills and problem-solving capabilities.
• Customer service experience is beneficial.

Aufgaben

• Deliver exceptional customer service through live chat and email.
• Address customer inquiries and resolve issues efficiently.
• Maintain high standards of customer satisfaction.

Kenntnisse

Proficiency in German

Strong command of English

Excellent communication skills

Organized

Competency in typing and using computer programs

Team player

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

Are you eager to advance your career with a global leader in technology and services? Join a company that partners with some of the world’s most recognized brands, driving innovation and delivering top-notch customer experiences. With a presence in over 70 countries, we are celebrated for our forward-thinking approach and dedication to excellence.

Why Choose Sofia? Sofia, the bustling capital of Bulgaria, is an ideal location for those seeking an affordable yet high-quality lifestyle. With a lower cost of living compared to many European cities, Sofia allows you to enjoy a comfortable life while taking advantage of a competitive salary. The city offers a rich cultural scene, vibrant nightlife, and a welcoming community, making it an excellent place to live and work.

About the Position :

In this role as a Customer Care Assistant, you'll be a key player in providing exceptional support to customers within the entertainment industry. Your day-to-day tasks will focus mainly on chat and email interactions, with only 5-10% of your responsibilities involving inbound calls. You'll be the primary contact for customers, assisting with their inquiries and ensuring a smooth and positive experience.

What We’re Looking For :

• Proficiency in German (both written and verbal)
• Strong command of English (both written and verbal)
• Excellent communication skills, with a particular interest in sports
• Organized, with a knack for decision-making and problem-solving
• Competency in typing and using computer programs (especially MS Office)
• A team player with a positive and proactive attitude
• Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Note: We cannot offer visa support for non-EU citizens)
• A high school diploma (Experience in customer service is beneficial but not mandatory)

What We Offer :

• Competitive Salary
• Flexible shifts : Available from Monday to Sunday, between 10 am and 2 am
• Prime office location : Easily accessible via public transportation, including bus and metro
• Extensive training : Fully paid initial training, along with continuous learning and development opportunities
• Career progression : Structured programs to support your professional growth
• Health and wellness initiatives
• Relocation assistance if needed (covering accommodation and travel costs)
• Additional perks, including Health and Life Insurance, a Multisport card, a Transport allowance, and more

Your Responsibilities :

• Deliver exceptional customer service through live chat, email, and occasional phone calls (only 5-10% of your time)
• Address customer inquiries and resolve issues efficiently
• Maintain high standards of customer satisfaction by being responsive, helpful, and thorough

Are you ready to join a team that values your expertise and offers opportunities for growth? Apply today and take the next step in your career journey with us in Sofia!