German-speaking Customer Service Representative in Bulgaria

TN Germany; Düsseldorf; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Customer Care Assistant, where you'll provide exceptional support to customers in the entertainment industry. This role focuses on chat and email interactions, ensuring a smooth experience for clients. With a competitive salary and flexible shifts, you'll thrive in a forward-thinking environment that values your expertise and offers opportunities for growth. Enjoy a prime office location and a range of benefits, including health insurance and relocation assistance, making this an ideal career move for those passionate about customer service.

Leistungen

Health and Life Insurance

Multisport Card

Transport Allowance

Relocation Assistance

Career Progression Programs

Health and Wellness Initiatives

Fully Paid Initial Training

Qualifikationen

• Proficiency in German and English, excellent communication skills.
• Organized, with decision-making and problem-solving abilities.

Aufgaben

• Deliver exceptional customer service through live chat and email.
• Address customer inquiries and resolve issues efficiently.

Kenntnisse

German

English

Communication Skills

Problem-Solving

Typing Skills

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Social network you want to login/join with:

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Client:

Cross Border Talents

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

fe5f8cca101c

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Are you eager to advance your career with a global leader in technology and services? Join a company that partners with some of the world’s most recognized brands, driving innovation and delivering top-notch customer experiences. With a presence in over 70 countries, we are celebrated for our forward-thinking approach and dedication to excellence.

Why Choose Sofia? Sofia, the bustling capital of Bulgaria, is an ideal location for those seeking an affordable yet high-quality lifestyle. With a lower cost of living compared to many European cities, Sofia allows you to enjoy a comfortable life while taking advantage of a competitive salary. The city offers a rich cultural scene, vibrant nightlife, and a welcoming community, making it an excellent place to live and work.

About the Position: In this role as a Customer Care Assistant, you'll be a key player in providing exceptional support to customers within the entertainment industry. Your day-to-day tasks will focus mainly on chat and email interactions, with only 5-10% of your responsibilities involving inbound calls. You'll be the primary contact for customers, assisting with their inquiries and ensuring a smooth and positive experience.

What We’re Looking For:

• Proficiency in German (both written and verbal)
• Strong command of English (both written and verbal)
• Excellent communication skills, with a particular interest in sports
• Organized, with a knack for decision-making and problem-solving
• Competency in typing and using computer programs (especially MS Office)
• A team player with a positive and proactive attitude
• Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Unfortunately, we cannot offer visa support for non-EU citizens)
• A high school diploma (Experience in customer service is beneficial but not mandatory)

What We Offer:

• Competitive Salary
  Flexible shifts: Available from Monday to Sunday, between 10 am and 2 am
• Prime office location: Easily accessible via public transportation, including bus and metro
• Extensive training: Fully paid initial training, along with continuous learning and development opportunities
• Career progression: Structured programs to support your professional growth
• Health and wellness initiatives
• Relocation assistance if needed (covering accommodation and travel costs)
• Additional perks, including Health and Life Insurance, a Multisport card, a Transport allowance, and more

Your Responsibilities:

• Deliver exceptional customer service through live chat, email, and occasional phone calls (only 5-10% of your time)
• Address customer inquiries and resolve issues efficiently
• Maintain high standards of customer satisfaction by being responsive, helpful, and thorough

Are you ready to join a team that values your expertise and offers opportunities for growth? Apply today and take the next step in your career journey with us in Sofia!