German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

AetherCore; Hamburg; Vor Ort; EUR 22.000; Vollzeit

Zusammenfassung

An established industry player is seeking a motivated Customer Support Representative fluent in German and English to join their dynamic team. This role focuses on delivering exceptional customer service across various channels, troubleshooting issues, and enhancing customer satisfaction. With a competitive salary and attractive perks, including health insurance and relocation support, this position offers a great opportunity for career growth in a vibrant work environment. If you are passionate about customer service and eager to contribute to a leading streaming platform, this could be your next career move!

Leistungen

Health and life insurance (includes family plan)

Performance and language bonuses

Relocation bonus up to €2,500

Initial training provided

Opportunities for career development

Fixed weekday schedule

Qualifikationen

• 12+ months experience in customer support, preferably in a contact center.
• Strong communication and problem-solving skills are essential.

Aufgaben

• Provide effective customer support through phone, email, and chat.
• Diagnose and resolve technical and account-related issues.

Kenntnisse

German (C1)

English fluency

Customer support experience

Communication skills

Problem-solving skills

Technical troubleshooting

Jobbeschreibung

Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)

About the Role
We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide timely and effective customer support through multiple channels

• Diagnose and resolve technical and account-related issues

• Ensure a high level of customer satisfaction by delivering a positive experience

• Work towards individual and team performance targets

Requirements

• High-level of German (minimum C1) and fluency in English

• Previous experience in customer support (preferably 12+ months in a contact center)

• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)

• Strong communication and problem-solving skills

• Technical troubleshooting knowledge is a plus

What We Offer

• Competitive salary package: approx. €21,800 gross/year

• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)

• Performance and language bonuses

• Health and life insurance (includes family plan)

• Relocation bonus up to €2,500 for candidates moving from abroad

• Support with local registration and accommodation

• Initial training provided and opportunities for career development

How to Apply
If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.