German-Speaking Customer Service Agent for Malta office

The lemon Consulting; Berlin; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A consulting firm in Malta is seeking a Customer Service Agent fluent in German to provide exceptional support to customers. The role involves handling inquiries through various communication channels and collaborating with internal teams for resolution. A positive attitude and tech-savviness are essential. The company offers competitive salaries, relocation support, and flexible working options.

Leistungen

Competitive salary

Performance-based bonuses

Relocation support

Flexible working options

Health insurance and wellness programs

Qualifikationen

• Experience in a customer support or contact center role is a plus.
• Willingness to relocate to Malta or already based here.

Aufgaben

• Handle incoming queries from German-speaking customers via phone, email, and live chat.
• Provide clear, accurate, and friendly support on product/service issues.
• Collaborate with internal teams to escalate and resolve issues.

Kenntnisse

Fluency in German (C1 or higher)

Strong English communication skills

Problem-solving mindset

Tech-savviness

Jobbeschreibung

Location: Malta
Full-Time | On-site / Hybrid / Remote Options (depending on company preference)

About the Role

Are you a people person with a passion for helping others? Do you speak fluent German and have excellent communication skills in English? Join our dynamic and multicultural team in beautiful Malta as a Customer Service Agent!

Were looking for a friendly, proactive, and detail-oriented individual to provide top-tier support to our customers. Youll be the first point of contact, helping resolve queries efficiently while delivering an outstanding service experience.

What You\'ll Do

• Handle incoming queries from German-speaking customers via phone, email, and live chat.
• Provide clear, accurate, and friendly support on product/service issues.
• Guide customers through troubleshooting steps or processes.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to escalate and resolve issues.
• Continuously work on improving customer satisfaction.

What You Bring

• Fluency in German (C1 or higher) and strong English communication skills.
• Experience in a customer support or contact center role is a plus (but not a must!).
• Tech-savviness and comfort with online tools and systems.
• A problem-solving mindset and a positive attitude.
• Willingness to relocate to Malta or already based here.

What We Offer

• Competitive salary and performance-based bonuses.
• Relocation support (if applicable).
• Flexible working options (hybrid or remote, depending on the role).
• Paid training and growth opportunities.
• Health insurance and wellness programs.
• Friendly, international team and modern work environment.
• Work-life balance and sunny island life in Malta