German-Speaking Customer Experts for Mercedes-Benz

Teleperformance Greece; Berlin; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Customer Expert for a renowned automobile brand, providing exceptional support to customers. This role offers a unique opportunity to enhance your communication skills and build a professional network while working in a vibrant environment. You will be the go-to person for customer inquiries, utilizing your passion for cars and problem-solving skills to ensure customer satisfaction. With complete relocation support and a competitive salary package, this position is perfect for those looking to advance their careers in a multinational company that values diversity and offers equal opportunities for all.

Leistungen

Complete relocation support

Competitive monthly salary + 2 extra salaries

Refer-A-Friend bonuses

Health care benefits

Fully remunerated training

Career path opportunities

Special events and community initiatives

Free online Greek language courses

Great working environment

Opportunity to work for a certified company

Qualifikationen

• Fluency in German and good English skills are essential.
• 6 months of experience in customer support is preferred.

Aufgaben

• Act as the primary contact for customer requests.
• Provide expert advice on car-related inquiries.
• Resolve customer issues promptly and professionally.

Kenntnisse

Fluency in German

Very good use of English

Communication skills

Problem-solving mentality

Tech savviness

Jobbeschreibung

If you are an avid auto enthusiast, join our Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands.

We are looking for German speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities:

• Be the primary point of contact for customer requests, representing one of the world's most esteemed car brands.
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience.
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters.
• Resolve issues as they arise - addressing customers' concerns in a professional and timely manner.
• Turn every customer into a happy customer!

What you will bring:

• Fluency in German.
• Very good use of English - both in written and spoken language.
• A profound passion for cars is a big plus.
• Work experience as a customer support / customer care representative for at least 6 months will be preferred.
• Highly developed communication skills.
• A genuine problem-solving mentality and a deep sense of ownership.
• Tech savviness and learning agility.

What we offer:

• Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece).
• Competitive monthly salary + 2 extra salaries per year.
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Fully remunerated training by certified instructors.
• A career path within a company of more than 11,500 employees.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State of the art premises, providing a great working environment with relaxing break areas.
• The opportunity to work for a Great Place to Work-Certified Company.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.