German Speaking Customer Experience Specialist - Remote in Greece

Patrique Mercier Recruitment JP; Frankfurt; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Join a leading recruitment firm as a Customer Experience Specialist, offering remote flexibility to support German-speaking clients. You will enhance customer satisfaction through effective communication and proactive problem solving in a dynamic and supportive team environment. Enjoy competitive salary opportunities and a comprehensive benefits package, including training and relocation support.

Leistungen

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Qualifikationen

• Fluent in German and English, verbal and written.
• Experience in customer service or related fields is a plus.
• Comfortable using technology and customer service tools.

Aufgaben

• Provide outstanding customer support to German-speaking clients via email, chat, and phone.
• Resolve issues efficiently and effectively to ensure customer satisfaction.
• Collaborate with the team for improving customer experience.

Kenntnisse

Communication

Customer Service

Proactive Problem Solving

Jobbeschreibung

Elevate your career while enjoying the flexibility of remote work with Patrique Mercier Recruitment JP as a German Speaking Customer Experience Specialist! Based in beautiful Greece, this remote position invites you to engage with our German-speaking customers from the comfort of your home. You will play a crucial role in creating positive customer experiences and addressing inquiries with professionalism and care. This position is tailored for individuals who are passionate about customer service and are looking to make an impact in a dynamic and supportive team environment. Embrace the opportunity to balance work and life while being part of a forward-thinking company that values its employees and their contributions!

Responsibilities

• Provide outstanding customer support to German-speaking clients via email, chat, and phone.
• Resolve issues efficiently and effectively, ensuring customer satisfaction.
• Collaborate with the wider team to share insights and strategies for improving customer experience.
• Maintain detailed records of customer interactions in the CRM system.
• Stay informed about product updates and changes to provide accurate support.
• Engage in training sessions to further develop skills and enhance service delivery.
• Participate in team meetings and contribute to a positive remote working culture.

Requirements

• Fluency in German and English, both verbal and written.
• Strong communication skills with a focus on delivering exemplary customer service.
• Ability to manage customer inquiries and resolve issues with a proactive approach.
• Prior experience in customer service or a related field is a plus.
• Self-motivated with the discipline to work independently in a remote setting.
• A positive attitude and willingness to adapt to new challenges.
• Comfortable using technology and various customer service tools.
• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )