German-Speaking Customer Care Professional

Cox Automotive Europe; Köln; Hybrid; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

A leading company in automotive services is seeking a customer professional to join their international team in Cologne. The successful candidate will handle customer requests and collaborate across teams while ensuring a positive customer experience. With a hybrid work option and a supportive environment, this role offers a chance to thrive in a dynamic, multicultural setting.

Leistungen

Full training and development opportunities

Diverse and supportive team

Hybrid work option

Qualifikationen

• Prior experience in customer service or order processing.
• Native-level German + fluent English.
• Confidence using CRM systems and MS Office.

Aufgaben

• Handle incoming customer requests via email, phone, and chat.
• Assist with order management and delivery tracking.
• Collaborate with logistics and sales teams.

Kenntnisse

Communication

Problem Solving

Customer Service

Tools

CRM systems

MS Office

Jobbeschreibung

Do you love helping people and solving problems? Are you a native-level German speaker with excellent communication skills in English? Join our international Customer Care team and support our B2B and B2C clients across Europe!

What You’ll Do :

• Handle incoming requests from customers (email, phone, chat) in a friendly, professional manner
• Assist with order management, delivery tracking, invoicing, and returns
• Collaborate with logistics, finance, and sales teams to ensure smooth customer operations
• Identify recurring issues and help us improve our processes
• Be a key player in providing a positive customer experience

What You Bring :

• Native-level German + fluent English (both written and spoken)
• Prior experience in customer service, order processing, or a similar role
• Strong communication skills and a solution-oriented mindset
• Confidence using CRM systems (Salesforce is a plus) and MS Office tools
• A team spirit and willingness to work in a fast-paced, multicultural environment

What We Offer :

• A diverse, supportive team where your voice matters
• Full training and development opportunities
• Hybrid work option (office in Cologne)
• A dynamic and growing company culture

Ready to bring your customer service skills to the next level?

Apply now and become part of a truly international team where German is valued and English keeps us connected.

Customer Professional • Cologne Bonn Region, Germany