German Speaking Airline Customer Advisor (Relocation Bonus & Career Growth!)

CBTALENTS; Köln; Vor Ort; EUR 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health insurance

Mobile phone plans

Gym packages

On-site canteen

Monthly events

Staff discounts

Free on-site parking

Zusammenfassung

CBTALENTS is seeking a German-speaking Airline Support Agent to join a dynamic team in Malta on-site. You will assist customers across phone, social media, chat, and email, delivering helpful solutions and ensuring a positive travel experience.

The role requires native German (C2) and fluent English (B2), strong communication skills, and the ability to work independently. A rotating schedule and on-site work support professional growth and stability.

Qualifikationen

• Native level of German (C2) and fluent in English (B2).
• Excellent communication, writing, and listening skills.
• Proactive attitude and ability to work independently.

Aufgaben

• Assist customers with queries related to airline services via multiple channels (phone, social media, chat, email).
• Provide accurate and efficient solutions to customer inquiries.
• Maintain a positive and professional attitude when dealing with requests.
• Collaborate with team members to improve service quality and share knowledge.

Kenntnisse

German C2

English B2

Jobbeschreibung

Job Openings German Speaking Airline Customer Advisor (Relocation Bonus & Career Growth!)

About the job German Speaking Airline Customer Advisor (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: German C2 and English B2

Position: German Speaking Airline Support Agent

Description:
Are you passionate about helping others and ready to take your career to new heights? We are looking for enthusiastic German Speaking Airline Support Agents to join a leading team in the airline industry. In this role, you will assist customers with a variety of queries related to airline services, providing exceptional support via phone, social media, chat, and email.

Purpose of the Role:
As a German Speaking Airline Support Agent, you will be responsible for ensuring customers have a smooth and positive experience by answering their questions, resolving issues, and providing helpful solutions. This is an ideal opportunity for those seeking stability, professional growth, and a dynamic work environment.

Key Responsibilities:

• Assist customers with queries related to airline services via multiple communication channels.
• Provide accurate and efficient solutions to customers’ inquiries.
• Maintain a positive and professional attitude when dealing with customer requests.
• Collaborate with team members to improve service quality and share knowledge.

Requirements:

• Native level of German (C2) and fluent in English (B2).
• Excellent communication, writing, and listening skills.
• A proactive attitude and ability to work independently.
• Computer literacy (ECDL certification is a plus).
• Prior experience in customer service is required.
• Availability to work on a rotating schedule from Monday to Sunday.

Why You’ll Love It Here:

• Full-time position with career progression opportunities.
• Comprehensive training to help you succeed in your role.
• Health insurance after 6 months of employment.
• Mobile schemes and gym packages to promote work-life balance.
• On-site canteen serving healthy and affordable meals.
• Monthly events and incentives to reward performance.
• Free on-site parking and staff discounts at over 50 local businesses.
• A supportive, multicultural work environment offering ongoing personal and professional development.

This is your opportunity to join a growing international team and be part of an exciting journey in the airline industry. If you’re looking for a stable, rewarding role with room to grow, this is the job for you!