German Speaker Content Moderator ( Work in Malta )

The lemon Consulting; Berlin; Hybrid; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

A dynamic company seeks a Customer Support Representative fluent in German for a full-time role. The position offers hybrid work options, and includes responsibilities like responding to customer inquiries, maintaining professional communication, and following protocols in a bustling environment. Benefits include competitive salary, additional vacation days, and private health insurance.

Leistungen

Extra vacation days

Free fruit, tea, and coffee

Team performance bonus

Corporate discounts

Relocation support

Qualifikationen

• Native/fluent in German (verbal and written).
• Good command of English.
• Experience in customer care or online business is a plus.

Aufgaben

• Respond to customer inquiries via email on all topics.
• Maintain a positive, empathetic attitude towards customers.
• Follow communication procedures and evaluate decisions per guidelines.

Kenntnisse

Empathy

Attention to detail

Flexibility

Quick decision making

Jobbeschreibung

Position: Customer Support Representative with German

Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in German both verbal and written. Good command in English
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Attention to detail
• Empathic with genuine desire to help
• Ideally interested in marketplaces, shared economy and new technologies
• Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

• Competitive salary and benefit package
• Extra days of vacation on top of common allowance
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Comprehensive training and constant feedback
• Relocation support for international applicants.