Technical Support Manager

Frisbii; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A growing SaaS company in Hamburg is seeking a Customer Supporter to assist German-speaking customers. You will provide support via email, onboard new clients, and act as a trusted advisor. The ideal candidate should be fluent in German and English and have strong communication skills. The role offers a flexible workplace and modern equipment to help you succeed.

Leistungen

Competitive salary package

Flexible workplace

Modern equipment

Qualifikationen

• Fluent in German and English (spoken and written).
• Strong communication skills with a friendly and professional tone.
• Experience in customer support or e-commerce is a plus.

Aufgaben

• Support customers primarily via email through our support tool.
• Assist new clients during onboarding.
• Act as a trusted advisor on the Frisbii platforms.
• Update help center and FAQs.
• Collaborate with product and tech teams.

Kenntnisse

Fluent in German

Fluent in English

Strong communication skills

Experience with common IT tools

Solution-oriented mindset

Problem-solving abilities

Tools

Salesforce Service Cloud

Slack

Jira

Jobbeschreibung

Overview

Frisbii is a fast-growing SaaS company that helps subscription-based businesses manage their customer lifecycle, optimize revenue streams, and scale sustainably. We’re building a modern and agile platform that makes subscription management simple, reliable, and future-proof. This is your chance to join our Customer Support team and have a direct impact on how businesses across Europe use our platform. As a Customer Supporter, you’ll be the first point of contact for primarily our German-speaking customers, ensuring they receive excellent service throughout their journey with Frisbii.

Responsibilities

• Supporting customers primarily via email through our support tool (Salesforce Service Cloud)
• Assisting new clients during onboarding, making sure they get the best possible start.
• Becoming an expert in the Frisbii platforms so you can act as a trusted advisor.
• Updating our help center, FAQs, and support content.
• Collaborating with product and tech teams by sharing customer insights.
• Helping optimize support processes and suggesting improvements.
• We use Salesforce Service Cloud, Slack, Jira, and other modern tools to make sure you have everything you need to succeed. The learning curve will be steep, but you won’t be bored - and you’ll always have a supportive team by your side.

Location: Poland (nearby Gdansk) or Germany

What We’re Looking For

• Fluent in German and English (spoken and written).
• Strong communication skills with a friendly and professional tone.
• Experience with common IT tools (Slack, Jira, CRM systems, etc.).
• Solution-oriented, proactive, and flexible mindset.
• A natural talent for customer care and problem-solving.
• Interest in SaaS, e-commerce, and subscription businesses.
• Previous experience in customer support or e-commerce is a plus, but not required. Most important is that you are passionate about delivering great service, taking ownership, and enjoying working as part of a team.

What We Offer

• A competitive salary package.
• A flexible workplace with opportunities to work from home.
• Modern equipment (Mac or Windows)
• A growing international SaaS company with ambitious goals.
• A great team that’s passionate about tech, subscriptions, and customer success.
• A chance to put your fingerprint on how we do support and help shape the customer journey at Frisbii.
• A fun and collaborative working environment where we take our work seriously, but also know how to enjoy ourselves.

Your future recruitment process

We have a three-step recruitment process:

• During these steps, you will meet: One of our HR Business Partners for a prescreen visio: Kasia, Birte or Chloé (30 mins)
• Morten, your future manager (1 hour)
• Laurence (VP CS), who will challenge you in a final interview (30 mins)

If you’re ready to grow with us and help shape the future of subscription billing in Europe, we’d love to hear from you!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development

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