German-English Speakers - Customer Support role based in ATHENS

Velenosi&Meredith; Leipzig; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A customer service company is seeking a Customer Care Representative who is customer-oriented and has excellent communication skills. The candidate must be proficient in English and German, and a high school diploma is required. The role involves responding to inquiries, resolving complaints, and maintaining customer relationships. The ideal candidate will have a passion for customer service and the ability to work in a fast-paced environment. Relocation support is offered for candidates moving to Athens.

Leistungen

Competitive salary and benefits package

Opportunities for career growth and development

Dynamic and multicultural work environment

Qualifikationen

• Must be located in Athens.
• Ability to learn new systems quickly.
• Flexibility to work on a rotating schedule.

Aufgaben

• Respond to customer inquiries and provide information via phone, email, and chat.
• Handle and resolve customer complaints professionally.
• Build and maintain strong relationships with customers.
• Collaborate with other departments for customer satisfaction.
• Keep accurate records of customer interactions.
• Identify areas for improvement in customer experience.
• Stay updated with company products and services.
• Meet and exceed performance targets.

Kenntnisse

Proficiency in English and German

Excellent communication skills

Problem-solving abilities

Ability to multitask

Customer service passion

Ausbildung

High school diploma or equivalent

College degree preferred

Jobbeschreibung

Position

Customer Care Representative - MUST BE LOCATED IN ATHENS (the company provides financial support for relocation)

Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong passion for providing exceptional customer service.

Key Responsibilities

• Respond to customer inquiries and provide timely and accurate information via phone, email, and chat
• Handle and resolve customer complaints and issues in a professional and efficient manner
• Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions
• Collaborate with other departments to ensure customer satisfaction and resolve any complex issues
• Keep accurate records of customer interactions and transactions
• Continuously strive to improve the customer experience by identifying areas for improvement and providing feedback to the team
• Stay up-to-date with company products, services, and policies to provide accurate information to customers
• Meet and exceed performance targets, including customer satisfaction, productivity, and quality metrics

Qualifications

• Proficiency in English and German
• High school diploma or equivalent; college degree preferred
• Excellent communication skills, both written and verbal, in English and Spanish
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using computer systems and software, with the ability to learn new systems quickly
• Positive attitude and a passion for providing exceptional customer service
• Flexibility to work on a rotating schedule, including weekends and holidays if needed

Benefits

• Competitive salary and benefits package (monthly, quarterly and more tied-performance bonuses)
• Opportunities for career growth and development within the company
• Dynamic and multicultural work environmentOn-the-job training and support from a team of experienced professionals

  If you are a dedicated and customer-focused individual looking for a challenging and rewarding career opportunity, we would love to hear from you. Apply now to join our team as a Customer Care Representative.