German Customer Technical Advisor | Athens Greece

Cross Border Talents; Braunschweig; Vor Ort; EUR 28.000 - 34.000; Vollzeit

Zusammenfassung

Cross Border Talents is seeking a Customer Technical Advisor fluent in German for a relocation opportunity in Athens, Greece. In this role, you will respond to customer inquiries, maintain data accuracy in the customer service database, and troubleshoot client issues effectively. The position offers competitive salary, accommodation support for the first 14 days, and comprehensive health coverage, creating an attractive package for individuals looking to work abroad.

Leistungen

Paid travel expenses

Accommodation for the first 14 days

Renewable contract of 12 months

Health coverage and private healthcare

Performance bonus

Qualifikationen

• Fluent in German (native) and good level of English (C1).
• Writing speed: 20 words per minute.
• Strong troubleshooting and problem-solving skills.

Aufgaben

• Respond to and record consumer inquiries through customer service lines.
• Maintain accurate data on customer inquiries and feedback.
• Resolve client complaints in line with company policy.

Kenntnisse

Problem Solving

Troubleshooting

Communication

Ausbildung

High School Diploma or Higher

Jobbeschreibung

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Client:

Cross Border Talents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ac25c68d6698

Job Views:

2

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

At the moment Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor:

• High School Diploma or Higher
• Native/Fluent German;
• Good level of English, C1;
• Writing speed: 20 words per minute
• Good Problem Solving Skills
• Strong troubleshooting skills

Cross Border Talent's Offer:

• Paid travel Expenses;
• Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
• Renewable contract of 12 months;
• Health Coverage and Private Health Care;
• Attractive Salary with performance bonus;
• Working hours: 40h per week = is 8 hours per day / 5 days a week;