German Customer Support Specialist - Fully Remote in Greece

Dila Recruitment; Hamburg; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Dila Recruitment is seeking a Customer Support Specialist for a fully remote position based in Greece. The role involves assisting customers with product inquiries, troubleshooting technical issues, and ensuring high satisfaction levels. Ideal candidates will possess excellent communication skills in both German and English, along with technical problem-solving abilities. Exceptional training and relocation assistance are offered to support your transition and professional growth.

Leistungen

Relocation support

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

State-of-the-art premises

Qualifikationen

• Excellent writing and verbal communication skills in German and English.
• Experience in customer support or technical support roles appreciated.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Troubleshooting technical issues and offering solutions.
• Providing product recommendations based on customer needs.

Kenntnisse

Communication

Technical troubleshooting

Problem-solving

Attention to detail

Jobbeschreibung

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Location : Fully remote in Greece

Employment Type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English .
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support : Flights, accommodation & housing assistance—all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.