German Customer Support Specialist - Fully Remote in Greece

Dila Recruitment; Düsseldorf; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Dila Recruitment is seeking a Customer Support Specialist for a fully remote role. The position involves assisting customers with inquiries about a variety of products, troubleshooting issues, and ensuring customer satisfaction. With a competitive salary, relocation support, and professional growth opportunities, this is a fantastic chance to enhance your career in an international environment.

Leistungen

Relocation support for flights and accommodation

Health care benefits

Free online Greek language courses

Competitive monthly salary plus bonuses

State-of-the-art premises

Qualifikationen

• Experience in customer or technical support roles appreciated.
• Fluency in German and English required.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Troubleshooting technical issues and offering solutions.
• Processing warranty claims, repairs, and replacements.

Kenntnisse

Excellent writing and verbal communication skills

Attention to detail

Technical troubleshooting

Problem-solving

Jobbeschreibung

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Location : Fully remote in Greece

Employment Type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English .
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support : Flights, accommodation & housing assistance—all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.