German Customer Support Specialist - Fully Remote in Greece

Dila Recruitment; Aachen; Remote; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

A global recruitment firm is seeking a German Customer Support Specialist for a fully remote position. The successful candidate will assist customers with product inquiries, troubleshoot issues, and ensure high satisfaction through effective communication. This role offers competitive compensation, relocation support, and comprehensive training.

Leistungen

Relocation support for flights and accommodation

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Free online Greek language courses

Qualifikationen

• Excellent writing and verbal communication in German and English.
• Experience in customer or technical support roles is a plus.

Aufgaben

• Handle incoming phone calls, messages, and emails from customers.
• Troubleshoot technical issues and offer solutions.
• Process warranty claims and product recommendations.

Kenntnisse

Communication

Attention to Detail

Technical Troubleshooting

Problem-Solving

Jobbeschreibung

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German Customer Support Specialist - Fully Remote in Greece, Aachen

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

72c263523328

Job Views:

2

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Location: Fully remote in Greece

Employment Type: Full-time

What You Will Be Doing:

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements:

• Excellent writing and verbal communication skills in Germanand English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer:

• Relocation support: Flights, accommodation & housing assistance—all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.