German Customer Support - Remote from Greece

PlanetJobs; Düsseldorf; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a skilled Customer Support Specialist in Düsseldorf. The role involves assisting customers with various products, troubleshooting issues, and ensuring high customer satisfaction. Candidates should have excellent communication skills in both German and English, attention to detail, and some experience in customer support. Competitive salary and extensive relocation support are offered.

Leistungen

Relocation support: Flights and accommodation assistance

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

State-of-the-art working environment

Qualifikationen

• Experience in customer support or technical support roles is appreciated.
• Ability to handle unexpected changes and customer concerns with professionalism.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners and air purifiers.
• Troubleshooting technical issues and offering solutions.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs.
• Maintaining high customer satisfaction through professional communication.

Kenntnisse

Excellent writing and verbal communication skills in German

Excellent writing and verbal communication skills in English

Strong attention to detail

Good technical troubleshooting skills

Professionalism in handling customer concerns

Jobbeschreibung

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What You Will Be Doing :

1. Handling incoming phone calls, messages, and emails from customers.
2. Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
3. Troubleshooting technical issues and offering solutions to customer inquiries.
4. Processing warranty claims, repairs, and replacements.
5. Offering product recommendations based on customer needs and preferences.
6. Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support: Flights, accommodation & housing assistance, all at no cost to you.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.