German customer service agent in lisbon

Cross Border Talents; München; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A customer service recruitment agency is seeking motivated German-speaking Customer Service Agents to join their team in Lisbon. You will support sellers through inbound and outbound communication. This role requires strong sales awareness, problem-solving skills, and the ability to work in a fast-paced environment. The company offers a competitive salary and relocation support for eligible candidates.

Leistungen

Base Salary: 1,100 gross per month

Welcome Bonus: 3,000

Relocation support

Opportunity for growth in a dynamic environment

Qualifikationen

• 1 year of experience in customer service or support.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Assist sellers with account management and telesales.
• Influence seller success through effective communication.
• Collaborate with departments to resolve escalated issues.

Kenntnisse

Fluent in German (C1+)

Good command of English (B2+)

Strong sales awareness

Excellent problem-solving skills

Interpersonal skills

Communication skills

Jobbeschreibung

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales-aware mindset and excellent communication skills.

Key Responsibilities

• Handle customer inquiries and provide professional support via phone, email, and chat.
• Proactively assist sellers with account management, telesales, and business development-related topics.
• Influence seller success through effective communication and solution-oriented support.
• Work within a fast-paced environment while meeting performance targets and service quality standards.
• Collaborate with other departments to resolve escalated issues efficiently.

Requirements

• Fluent in German (C1+) and good command of English (B2+).
• Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).
• Strong sales awareness with the ability to influence and guide sellers (mandatory).
• Excellent problem-solving, interpersonal, and communication skills.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

• Initially: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)
• Days off: 2 rotative days per week
• At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

• Base Salary: 1,100 gross per month (x14 months)
• Welcome Bonus: 3,000
• Relocation support (if applicable)
• Opportunity to grow in a multinational and dynamic work environment

To apply, please send your CV to:[e-mail]