German Customer Advisor | Athens Greece

Cross Border Talents; Hannover; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Customer Advisor fluent in German for relocation to Greece. The role includes responding to consumer inquiries, logging feedback, and handling complaints while providing exceptional customer service. Candidates should possess strong problem-solving and communication skills, along with a high school diploma. Benefits include paid travel expenses, accommodation support, and health coverage.

Leistungen

Paid travel Expenses

Accommodation support for 14 days

Health Coverage and Private Health Care

Attractive Salary with performance bonus

Greek lessons

Qualifikationen

• Fluent in German and English, with strong communication skills.
• Demonstrated problem-solving abilities and troubleshooting skills.
• Ability to handle customer complaints efficiently.

Aufgaben

• Respond to consumer inquiries through phone lines.
• Log consumer inquiries and feedback accurately.
• Handle and escalate client complaints as per policy.
• Ensure support calls and emails are resolved within SLAs.
• Troubleshoot using support documents and system training.

Kenntnisse

Native / Fluent German

Good level of English, C1

Active Listening

Good Problem Solving Skills

Strong troubleshooting skills

Ausbildung

High School Diploma or Higher

Jobbeschreibung

Overview

Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Advisor

• Respond and record consumer inquiries / questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Advisor

• High School Diploma or Higher
• Native / Fluent German;
• Good level of English, C1;
• Writing speed : 20 words per minute
• Active Listening
• Good Problem Solving Skills
• Strong troubleshooting skills

Benefits

• Cross Border Talent's Offer :
• Paid travel Expenses;
• Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
• Renewable contract of 12 months;
• Health Coverage and Private Health Care;
• Attractive Salary with performance bonus;
• Working hours : 40h per week = is 8 hours per day / 5 days a week;
• Greek lessons
• Free Real Estate Agency Fee