German Client Service Associate| Remote in Greece

Cbtalents; Ulm; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An international customer service company is seeking a bilingual customer advisor to join their team. This position is remote and requires native or fluent German and strong English skills. The role involves responding to consumer inquiries, maintaining accurate data, and ensuring customer satisfaction. The company offers a relocation package for candidates moving to Greece, including accommodation support and annual leave.

Leistungen

Relocation package

Accommodation support

Performance bonus

25 days of annual leave

Qualifikationen

• Native or fluent German speaker required.
• Good level of English (C1 minimum).
• Strong problem-solving and troubleshooting skills.

Aufgaben

• Respond to consumer inquiries through phone lines.
• Maintain accurate data input in the customer services database.
• Ensure client complaints are logged according to policy.

Kenntnisse

Bilingual (German + English)

Customer-oriented mindset

Problem-solving skills

Ausbildung

High school diploma or higher

Jobbeschreibung

German Client Service Associate| Remote in Greece

Job Openings German Client Service Associate| Remote in Greece

About the job German Client Service Associate| Remote in Greece

We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece.Start date: as soon as possible.

Your role as a bilingual customer advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers

Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database

Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

Troubleshoot using open questions, support documents, and system training

Offer recommendations to common problems or frequently asked questions

Working hours:

Monday to Friday: 10:00 am – 6:30 pm (Greek time)

Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)

40 hours per week (8 hours per day, 5 days a week)

Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements:

High school diploma or higher

Native or fluent German speaker

Good level of English (C1 minimum)

Strong problem-solving and troubleshooting skills

Customer-oriented mindset

Relocation package (for candidates moving to Greece):

Accommodation in a hotel close to the office for the first 3 weeks

€300 accommodation support with the first salary payment

Performance bonus

25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team!