German Client Service Associate| Remote in Greece

Cbtalents; Ulm; Remote; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An innovative company is seeking a bilingual customer advisor to join their dynamic team. This role involves responding to customer inquiries, maintaining accurate records, and ensuring client complaints are addressed promptly. The ideal candidate will be fluent in German and possess strong English skills, along with a customer-oriented mindset and excellent problem-solving abilities. Enjoy the flexibility of remote work within Greece and a supportive relocation package if you're moving to Greece. Join this vibrant international team and make a difference in customer service!

Leistungen

Relocation package

Accommodation support

Performance bonus

25 days of annual leave

Qualifikationen

• Fluent in German and good English skills required.
• Strong problem-solving and customer service skills essential.

Aufgaben

• Respond to consumer inquiries via phone and maintain accurate records.
• Ensure client complaints are logged and resolved within SLAs.

Kenntnisse

Problem-solving skills

Customer-oriented mindset

Fluent in German

Good level of English (C1 minimum)

Ausbildung

High school diploma

Jobbeschreibung

We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece. Start date : as soon as possible.

Your role as a bilingual customer advisor :

Respond and record consumer inquiries / questions raised through free phone lines for customers

Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database

Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

Troubleshoot using open questions, support documents, and system training

Offer recommendations to common problems or frequently asked questions

Working hours :

Monday to Friday : 10 : 00 am – 6 : 30 pm (Greek time)

Saturday and Sunday : 11 : 00 am – 7 : 30 pm (Greek time)

40 hours per week (8 hours per day, 5 days a week)

Please note : remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements :

High school diploma or higher

Native or fluent German speaker

Good level of English (C1 minimum)

Strong problem-solving and troubleshooting skills

Customer-oriented mindset

Benefits :

Relocation package (for candidates moving to Greece) :

Accommodation in a hotel close to the office for the first 3 weeks

300 accommodation support with the first salary payment

Performance bonus

25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team!