German Client Service Associate| Remote in Greece

TN Germany; Ulm; Remote; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a bilingual customer advisor to join their dynamic team. This exciting role involves providing exceptional customer service in both German and English, addressing inquiries, and ensuring client satisfaction. With a focus on problem-solving and a customer-oriented approach, you will contribute to a supportive environment while working remotely from Greece. Enjoy a comprehensive relocation package, including accommodation support and a performance bonus, as you embark on this rewarding career opportunity.

Leistungen

Accommodation Support

Performance Bonus

25 Days Annual Leave

Qualifikationen

• Fluent in German and English with strong customer service skills.
• Ability to troubleshoot and resolve customer inquiries effectively.

Aufgaben

• Respond to and record consumer inquiries through phone lines.
• Maintain accurate data input in the customer services database.

Kenntnisse

Bilingual Customer Service (German + English)

Problem-Solving Skills

Customer-Oriented Mindset

Ausbildung

High School Diploma

Jobbeschreibung

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German Client Service Associate| Remote in Greece, Ulm

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Client:

Cbtalents

Location:

Ulm, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d362631255a8

Job Views:

2

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece. Start date: as soon as possible.

Your role as a bilingual customer advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers

Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database

Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

Troubleshoot using open questions, support documents, and system training

Offer recommendations to common problems or frequently asked questions

Working hours:

Monday to Friday: 10:00 am – 6:30 pm (Greek time)

Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)

40 hours per week (8 hours per day, 5 days a week)

Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements:

High school diploma or higher

Native or fluent German speaker

Good level of English (C1 minimum)

Strong problem-solving and troubleshooting skills

Customer-oriented mindset

Relocation package (for candidates moving to Greece):

Accommodation in a hotel close to the office for the first 3 weeks

€300 accommodation support with the first salary payment

Performance bonus

25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team!