General Manager Product Support

Cross Border Recruitment; Düsseldorf; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic General Manager for Product Support to lead after-sales services and enhance customer retention. This role involves managing a dedicated team, developing innovative service packages, and driving operational efficiency. The ideal candidate will possess strong technical knowledge of construction equipment, particularly heavy crawler excavators, and have a proven track record in customer service excellence. Join a fast-growing company where your leadership will directly impact customer satisfaction and business growth. If you are passionate about driving results and fostering dealer relationships, this opportunity is for you.

Qualifikationen

• 5+ years of experience in construction equipment products.
• Strong technical knowledge of heavy crawler excavators.

Aufgaben

• Oversee day-to-day operations and ensure budget compliance.
• Develop strategies for product support and aftersales targets.
• Resolve customer issues to maintain high satisfaction levels.

Kenntnisse

Technical Aptitude

Conflict Resolution

Root Cause Analysis

Customer Communication

Team Management

Ausbildung

Bachelor’s degree in Technical or Engineering

Jobbeschreibung

A fast-growing Japanese manufacturer in Almere, The Netherlands, is currently recruiting a General Manager Product Support.

Your role will include providing top quality after-sales product support, initiating leads to the customers for spare parts and services, and focusing primarily on Customer (dealer-) retention through after-sales product support as well as team management.

The ideal candidate should have 5+ years of construction equipment products experience.

Business level of English is required for this role.

TYPE : Permanent, full-time

HOURS : 9 : 00-17 : 30, Mon to Fri

SALARY : up to €90k, (base salary, depending on experience)

START : ASAP

LOCATION : Almere, The Netherlands

GENERAL MANAGER - PRODUCT SUPPORT RESPONSIBILITIES :

• Be responsible for the day-to-day operation and ensure that all departments operate within the agreed budget and achieve agreed targets.
• Be responsible for the product support department's operational systems, processes, and policies in support of the organization's vision.
• Develop and oversee the overall strategy and its annual growth plans and budgets.
• Identify and promote the product support strategy and an optimal service/support plan to strengthen dealer support and their brand in the market and drive aftersales target achievement.
• Strive to achieve the product support objectives and business goals for the near and long term.
• Improve and create policies to enhance efficiencies and fulfill and improve international standards.
• Be responsible for developing new service packages based on dealers’ and end users’ requirements.
• Identify opportunities for process improvements.
• Generate new service business sales through the development and deployment of service program strategies, including value-added new services with other departments to maximize stock business.
• Use your experience and conflict resolution skills to resolve critical customer issues and complaints to ensure a high level of customer satisfaction.
• Analyze current and future staffing needs for appropriate planning.
• Perform additional duties as required to achieve company goals and increase overall company profitability.
• As a member of the management team, contribute to the overall development of the company.
• Other assignments as designated by the MD.

GENERAL MANAGER - PRODUCT SUPPORT REQUIREMENTS :

• Bachelor’s degree: technical or engineering education.
• 5+ years of relevant experience in Construction Equipment products.
• English speaking, writing, and reading skills.
• Strong technical aptitude with solid knowledge of heavy crawler excavators (hydraulics).
• Ability to work towards root cause analysis on technical issues and solve conflicts.
• Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels.