General Manager Product Support

TN Germany; Düsseldorf; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a General Manager for Product Support to lead their operations. This role involves providing top-notch after-sales support and managing a dedicated team to enhance customer retention. The ideal candidate will have extensive experience in construction equipment, particularly heavy crawler excavators, and possess strong project management and communication skills. If you are passionate about driving after-sales success and improving service strategies, this is an exciting opportunity to make a significant impact in a fast-growing company.

Qualifikationen

• 5+ years of experience with construction equipment products.
• Strong technical knowledge of heavy crawler excavators (hydraulics).

Aufgaben

• Manage the product support department's operational systems and processes.
• Develop and oversee overall strategy and annual growth plans.
• Resolve critical customer issues to ensure high satisfaction.

Kenntnisse

Project management

Conflict resolution

Technical knowledge of heavy crawler excavators

Communication skills

Root cause analysis

Ausbildung

Bachelor’s degree in a technical or engineering field

Tools

Computer skills

Jobbeschreibung

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Client:

Cross Border Recruitment

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

66c3bd02c9e6

Job Views:

2

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

A fast-growing Japanese manufacturer in Almere, The Netherlands, is currently recruiting a General Manager Product Support.

Your role will include providing top quality after-sales product support, initiating leads to the customers for spare parts and services, and focusing primarily on customer (dealer) retention through after-sales product support as well as team management.

The ideal candidate should have 5+ years of experience with construction equipment products.

Business level of English is required for this role.

TYPE: Permanent, full-time

HOURS: 9:00-17:30, Mon to Fri

SALARY: up to €90k, (base salary, depending on experience)

START: ASAP

LOCATION: Almere, The Netherlands

GENERAL MANAGER - PRODUCT SUPPORT RESPONSIBILITIES:

• Be responsible for the day-to-day operation and ensure that all departments operate within the agreed budget and to achieve targets.
• Manage the product support department's operational systems, processes, and policies in support of the organization's vision.
• Develop and oversee the overall strategy, annual growth plans, and budgets.
• Identify and promote the product support strategy and support plan to strengthen dealer support and their brand in the market, driving aftersales target achievement.
• Strive to achieve the product support objectives and the business's long-term goals.
• Improve policies to enhance efficiencies and meet international standards.
• Develop new service packages based on dealer and end-user requirements.
• Identify opportunities for process improvements and generate new service business sales through strategic service program development.
• Resolve critical customer issues using experience and conflict resolution skills to ensure high customer satisfaction.
• Analyze staffing needs for proper planning.
• Perform additional duties as required to achieve company goals and increase profitability.
• Contribute to the overall development of the company as a management team member.
• Other assignments as designated by the MD.

GENERAL MANAGER - PRODUCT SUPPORT REQUIREMENTS:

• Bachelor’s degree in a technical or engineering field.
• 5+ years of relevant experience in construction equipment products.
• Project management skills.
• Proficiency in English (speaking, writing, reading).
• Strong technical knowledge of heavy crawler excavators (hydraulics).
• Ability to perform root cause analysis on technical issues and resolve conflicts.
• Excellent communication skills with customers, dealers, internal departments, and colleagues.
• Strong computer skills.