General Manager (m/w/d) - KERB Berlin

KERB; Berlin; Vor Ort; EUR 65.000 - 70.000; Vollzeit

Benefits dieser Stelle

F&B discount across KERB venues

28 days holiday (incl. bank holidays)

Personal Wellbeing Allowance

Employee Assistance Program (EAP)

Zusammenfassung

KERB Berlin is seeking an exceptional General Manager to lead the flagship venue and drive performance, guest experience and growth in Germany. You will report to the Head of Operations and build a high-performing culture across the team, while ensuring compliance and financial targets are met.

This role requires senior hospitality leadership, strong P&L ownership, and fluency in German and English. You will partner with the People & Culture team and play a pivotal role in KERB's expansion plans

Qualifikationen

• Proven track record in senior hospitality leadership.
• Experience leading multi-site venues or large food halls.
• Fluency in German and English with strong communication skills.
• Strong P&L ownership and budgeting capabilities.
• Willingness to travel within Germany as required.

Aufgaben

• Lead KERB Berlin as a best-in-class food hall and operational centre.
• Drive day-to-day performance across guest experience, food quality, safety and service.
• Develop managers and hourly teams; foster a people-first culture.
• Collaborate with People & Culture on recruitment, onboarding and learning.
• Align with growth plans; shape expansion opportunities in Germany.
• Manage relationships with vendors, landlords and partners.
• Own operating plan, budgets, forecasts and profitability targets.

Kenntnisse

Senior leadership

People management

Strategic thinking

Financial acumen

German & English fluency

Ausbildung

Hospitality management degree

Tools

Budgeting tools

MS Excel

Jobbeschreibung

Description

Lead one of Europe's most exciting food halls. At KERB, we're passionate about championing independent food businesses and creating vibrant destinations where great food, great people, and great experiences come together. We're now looking for an exceptional General Manager to lead KERB Berlin, one of KERB Ventures' flagship European locations and a key part of our ambitious growth plans across Germany.

As General Manager, you will take full ownership of the continued success, performance and growth of the business. Reporting to the Head of Operations (Germany), you'll be responsible for delivering outstanding commercial results, exceptional operational standards, and an industry-leading guest experience, while building a high-performing culture where people can thrive.

This is a unique opportunity to lead an established, successful food hall while helping shape the future of KERB's expansion across the German market.

Application Deadline: 21 August 2026

Department: Venue Management

Location: Berlin, Germany

Compensation: €65,000 - €70,000 / year

What you’ll be doing

• Lead the continued success and evolution of KERB Berlin, ensuring it operates as a best-in-class food hall and a centre of operational excellence within the KERB portfolio.
• Drive exceptional day-to-day operational performance across all areas of the business, ensuring consistently high standards in guest experience, food quality, health & safety, compliance and service delivery.
• Lead, coach and develop managers and hourly team, creating clear development pathways and fostering a people-first culture of performance, integrity and continuous learning.
• Work closely with the People & Culture team to deliver people initiatives including recruitment, onboarding, performance management, engagement, reward and learning & development programmes.
• Champion KERB's mission, vision and values, creating an inclusive, supportive and engaging culture where people can build long-term careers in hospitality.
• Act as a visible and inspiring leader for both the KERB team and our vendor community, creating an environment where people feel empowered to succeed.
• Act as a key partner in KERB's German growth ambitions, helping to shape and support future ventures and expansion opportunities within the market.
• Build and maintain strong relationships with all key stakeholders, including vendors, suppliers, landlords, local partners, the KERB UK team and the wider KERB Ventures leadership group.
• Identify, evaluate and deliver new commercial opportunities, partnerships and revenue streams that strengthen the site's performance and market position.
• Oversee all commercial, operational and compliance activities across the food hall, ensuring the business remains legally compliant and operationally robust.
• Partner with the marketing team to develop and execute sales, marketing and community engagement plans that drive footfall, brand awareness and revenue growth.
• Own the site's operating plan and financial performance, ensuring budgets, forecasts and profitability targets are achieved and exceeded where possible.
• Represent and champion the KERB brand across Berlin and the wider German hospitality market.

What you’ll bring to KERB

• Significant senior leadership experience within hospitality, food halls, multi-site operations, events, retail hospitality or comparable customer-focused environments.
• A proven track record of delivering sustainable business growth, driving operational excellence and leading high-performing teams.
• Fluent (or minimum B1/B2) German and English, with the ability to communicate confidently and effectively across a broad range of audiences and stakeholders.
• A natural people leader who inspires trust, develops talent and creates positive, high-performing cultures.
• Exceptional relationship-building skills, with experience managing diverse stakeholder groups including operators, suppliers, landlords, partners and senior leadership teams.
• Strong commercial acumen, with a proven ability to identify growth opportunities, maximise revenue streams and translate strategy into results.
• Deep understanding of the German hospitality landscape and the legal, regulatory and compliance requirements associated with operating large-scale hospitality venues.
• Outstanding financial management skills, including ownership of P&Ls, budgeting, forecasting and cost-control initiatives.
• A proactive, entrepreneurial mindset with the ability to balance strategic thinking and operational leadership.
• Comfortable operating in a fast-paced, evolving environment and taking ownership of complex business challenges.
• Passion for hospitality, people development and creating exceptional guest experiences.
• Eligibility to work in Germany and flexibility to travel when required.

What you’ll get by joining KERB

• Generous F&B discount across KERB food and drinks
• 28 days holiday (including bank holidays) + birthday day off
• Personal Wellbeing Allowance (Juno)
• Employee Assistance Program (EAP)A Best Companies accredited employer

Equal Opportunities at KERB

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.