Future position : Onsite IT Support Engineer

Nsc Global; Mülheim an der Ruhr, Darmstadt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company is preparing for a project and seeks an Onsite Support Engineer to provide end-user support and collaborate with stakeholders. The role involves managing desktop environments, troubleshooting issues, and ensuring efficient operations. Candidates should have strong technical knowledge and interpersonal skills.

Qualifikationen

• 3-5 years of technical support experience, preferably onsite.
• Strong knowledge of hardware, software, and networking.

Aufgaben

• Support and manage Microsoft desktop operating systems and applications.
• Build and install PCs, telephone systems, and peripherals.
• Diagnose and troubleshoot technical problems.

Kenntnisse

Communication

Problem Solving

Time Management

Ausbildung

Bachelor's degree in Computer Science

Tools

Microsoft Intune

SCCM

VMWare Horizon

Active Directory

Jobbeschreibung

Overview

We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you're contemplating a change but aren't ready yet, review the job description below and apply online. We will contact you when recruitment begins.

The Onsite Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

• Support and manage Microsoft desktop operating systems and Windows applications deployment, configuration, and management.
• Administer Windows clients.
• Build and install PCs, telephone systems, wireless networks, and peripherals such as printers, scanners, and mobile devices.
• Perform routine maintenance on PCs, networks, telephone systems, and peripherals.
• Identify, log, and resolve software and network issues.
• Propose system improvements and changes to technical teams.
• Work with the Technology team to ensure desktop environment efficiency.
• Support network devices and servers as needed.
• Respond to calls, messages, and work orders regarding desktop issues.
• Support network devices and servers in a business environment.
• Ensure work is completed within service level agreements.
• Communicate technical issues clearly to technical teams and stakeholders.
• Experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, and related technologies.
• Demonstrate passion for EUC, with strong interpersonal and time management skills.
• Support Windows 10/11 migrations and deployments.
• Liaise with third-party vendors as necessary.
• Manage end-to-end desktop/laptop lifecycle.
• Work effectively in a global delivery environment.
• Provide technical support onsite, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems.
• Diagnose and troubleshoot technical problems.
• Train clients on new technologies and software.
• Document issues and solutions for future reference.
• Maintain professionalism and a positive attitude with clients.
• Stay updated with technology trends.

Qualifications

• Bachelor's degree in Computer Science, IT, or related (not always mandatory).
• 3-5 years of technical support experience, preferably onsite.
• Strong knowledge of hardware, software, and networking.
• Excellent communication and interpersonal skills.
• Ability to work independently and solve problems.
• Good time management and organizational skills.
• Valid driver's license and willingness to travel (preferred).
• Experience with industry-specific technologies.
• Relevant certifications (e.g., CompTIA A+, Network+).
• Multilingual skills are a plus.

Technical Experience:

The support member should have strong technical knowledge and hands-on experience with:

• Microsoft Windows 10, 11
• Active Directory and related services, DHCP, DNS
• Printing and file sharing services
• Hardware troubleshooting and repair
• Patch management