Fullstack Engineer - AI Agents Advanced Insights

Zendesk; Deutschland; Vor Ort; EUR 55.000 - 80.000; Vollzeit

Zusammenfassung

A technology company is seeking a Fullstack Engineer focused on AI-driven insights, facilitating user engagement through modern web applications. The ideal candidate will excel in TypeScript and React, with experience in design systems and collaboration in cross-functional teams. This position offers an opportunity to shape intelligent analytics and decision-support tools, supporting users in making impactful decisions based on real-time insights.

Qualifikationen

• Solid experience building modern web applications using TypeScript, React, and Node.js.
• You write clean, modular, and tested code, valuing maintainability as much as speed.
• Experience working with design systems and component libraries.

Aufgaben

• Instrumental in building features that harness artificial intelligence for user insights.
• Collaborate closely with product managers, designers, and fellow developers.
• Create seamless, intuitive experiences combining rich data and intelligent systems.

Kenntnisse

TypeScript

React

Node.js

REST APIs

CI/CD pipelines

AWS

GCP

Microservice architecture

Tools

Looker

Jobbeschreibung

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Fullstack Engineer - AI Agents Advanced Insights

Client:

Location: Germany

Job Category: Other

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EU work permit required: Yes

Job Reference: 5ed1ac7aee58

Job Views: 4

Posted: 23.07.2025

Expiry Date: 06.09.2025

Job Description

We, at Zendesk, are on a mission to build the most advanced AI agents in CX, and the Insights team, part of AI Agents Advanced, is focused on delivering intelligent analytics, contextual insights, and decision-support tools that empower users to take meaningful action.

As a Fullstack Engineer on this team, you’ll be instrumental in building features that harness artificial intelligence to help users better understand, interpret, and act on complex information. While this is a fullstack role, it leans more on frontend development — we’re looking for someone passionate about crafting user-centric interfaces and rich visualizations, while also contributing to backend services and owning delivery end-to-end.

You’ll work closely with product managers, designers, data engineers, data analysts, and fellow developers to create seamless, intuitive experiences — combining rich data, intelligent systems, and responsive UIs.

Your work will directly shape how our customers make informed and impactful decisions based on real-time, AI-powered insights.

What You Bring to the Role

• Solid experience building modern web applications using TypeScript, React, and Node.js.
• Familiarity with REST APIs, data fetching strategies, and integrating with external services.
• You write clean, modular, and tested code — valuing maintainability as much as speed.
• Experience working with design systems and component libraries, focusing on performance, accessibility, and usability.
• You are a product-minded engineer — caring deeply about the end-user experience and proactively contributing ideas to improve product outcomes.
• Excellent communication skills and a proactive mindset — collaborating well in cross-functional teams, asking for help when needed, and enabling others.
• A drive for continuous learning, reflection, and improvement — both personally and as a team.
• Experience with analytics frameworks or business intelligence tools such as Looker, or similar.
• Familiarity with AWS and GCP, and comfort with CI/CD pipelines.
• Good understanding of microservice architecture, event-driven systems, and basic database design (relational and NoSQL).

How we measure success in this role:

• Consistently delivering high-quality, well-scoped features across the stack with guidance when needed.
• Contributing to system reliability, maintainability, and performance through clean code, testing, and attention to detail.
• Effective collaboration across disciplines and active participation in team discussions and planning.
• Ownership of tasks, clear communication of blockers, and proactive feedback seeking.
• Demonstrating growth by deepening technical skills, understanding the product, and increasing independence.

Frontend: TypeScript, React, Looker

Zendesk builds software for better customer relationships, empowering organizations to improve engagement and understanding. With over 100,000 customer accounts worldwide, Zendesk is based in San Francisco with operations globally.