Fulfillment Center Manager (all genders)

zooplus AG; München; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading online pet platform in Munich is seeking a Fulfillment Center Manager to oversee logistics operations and ensure customer satisfaction. The candidate should have extensive experience in logistics, e-commerce fulfillment, and strong leadership abilities. The role offers a hybrid work setup, with competitive benefits including discounts on products, training opportunities, and gym memberships.

Leistungen

20% discount in our shop

Internal and external training

Team events

28 vacation days

Corporate rates at local gyms

Company mobile phone

Qualifikationen

• Several years in logistics or site leadership in warehousing.
• Experience leading complex projects related to logistics.
• Understanding of e-commerce operations.

Aufgaben

• Manage relationships with logistics service providers.
• Analyze service levels and cost for performance improvement.
• Drive continuous improvement in warehouse processes.
• Collaborate with cross-functional teams across Europe.
• Take responsibility for more than one fulfillment center.

Kenntnisse

3rd party logistics experience

Process and material flow analysis

Project leadership

E-commerce fulfillment understanding

Jobbeschreibung

Overview

Fulfillment Center Manager (all genders) – Full-time, Department: Operations & Logistics.

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We are on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

To supply our customers across Europe quickly and to follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network.

The FC manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep. With the on-site team at multiple outsourced FCs, daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners. A consistently high level of process stability and transparency in production, together with a continuous improvement mindset, is key for success. The FC manager is the communication link and facilitator between Zooplus and the service provider.

Responsibilities

• Manage relationships and act as a liaison between the logistics service provider and Zooplus
• Monitor and manage supplier performance, KPIs and supplier reports and lead corrective actions
• Conduct weekly business reviews and GEMBA walks, including follow-up of identified issues
• Analyze service levels and cost
• Drive continuous improvement of warehouse processes in collaboration with the logistics service providers
• Support and lead projects related to operations linked to continuous improvement and customer satisfaction
• Close cooperation with headquarters and cross-functional teams across Europe
• Drive Zooplus quality expectations and standards together with our external Logistics-Service-Provider
• Control and improve material flow processes proactively and react in a timely manner for issue resolution
• Be responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
• Direct reporting to the Regional Manager Fulfillment Operations
• Help drive the strategic development of the Fulfillment Team
• Collaborate with the service provider and the Engineering team to investigate capacity increase projects
• Contribute to monthly and quarterly business reviews
• End-to-end responsibility as Subject-Matter Expert for FC network-related processes:
  • Develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards;
  • Train other FC managers on the processes; and
  • Lead processes related to regular metrics reviews and benchmarking with all FC managers
• Take over responsibility for more than one FC

Qualifications

• Several working years and strong experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse
• Profound methodological competence in the areas of process and material flow analysis respectively, intralogistics
• Experience in leading medium complex to complex role-related projects
• Sound understanding of e-commerce fulfillment processes and technical requirements

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.

Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Job Location