Frontend Engineer - Customer Care Technology all genders

Zalando SE; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Jobbeschreibung

Frontend engineers in Zalandos Customer Care product team build and maintain the customerfacing selfhelp tools used by 50 million customers across Europe. They are crucial to improving customer satisfaction and operational efficiency by creating intuitive user interfaces that empower customers to resolve issues independently. This role involves collaborating with a crossfunctional team (backend Salesforce applied scientists product managers etc. to develop scalable AIpowered solutions. Success is measured by metrics like selfservice rates contact volume and customer satisfaction giving high visibility to leadership. The role offers the opportunity to work on highscale applications drive innovation in AI and automation benefit from Zalandos large engineering community and focus on personal development.

INCLUSIVE BY DESIGN

At Zalando our vision is to be inclusive by design. This vision starts with our hiring. We do not discriminate on the basis of gender identity sexual orientation personal expression ethnicity religious belief or disability status. You are welcome to leave out your picture age or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Please inform us of any accommodations you may need so we can best support you throughout the hiring process.

our diversity & inclusion strategy : employee resource groups :

WHAT WED LOVE YOU TO DO (AND LOVE DOING)

As a Frontend Engineer in Zalandos Customer Care product environment will :

Develop and maintain : Scalable frontend systems for customer selfservice tools integrating with Salesforce Service Cloud. This includes building responsive web and mobile applications.

Implement cuttingedge technologies : Utilize technologies like AI and automation to enhance selfservice capabilities.

Collaborate : Work closely with other frontend engineers AI specialists Salesforce developers and other stakeholders.

Focus on customer experience : Design and develop solutions that empower customers and provide a seamless experience.

Optimize and automate : Improve existing selfservice tools and automate processes to increase customer satisfaction and operational efficiency.

Contribute to architecture : Lead frontend architecture discussions and influence design systems.

Work in an agile environment : Participate in a dynamic and agile development process.

Handle highscale applications : Manage complex applications serving millions of users.

Leverage frontend expertise : Utilize skills in ReactJS performance optimization and modular component development.

A Frontend Engineer in a Customer Care product environment particularly for a B2C product with a large user base needs a strong skillset focused on building scalable performant and userfriendly web and mobile applications. Key requirements include :

Scalability and Maintainability : The ideal candidate should have experience building and maintaining hightraffic applications ideally in a B2C environment. Experience with modular design reusable components / libraries and potentially microfrontends or design systems is highly valuable.

UserCentric Approach : A strong focus on user experience is paramount. The engineer should be able to build intuitive and accessible interfaces that cater to a diverse user base.

Testing and Deployment : Experience with frontend testing CI / CD pipelines and agile development methodologies is necessary for ensuring robust and efficient delivery.

Collaboration and Communication : Strong communication and collaboration skills are vital as the engineer will work closely with crossfunctional teams.

Experience : At least 3 years of experience in frontend development specifically with the technologies listed above is a prerequisite for moving forward in the hiring process. Demonstrable experience building scalable highperformance consumerfacing products is essential.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

Employee shares program

40 off fashion and beauty products sold and shipped by Zalando 30 off Zalando Lounge discounts from external partners

2 paid volunteering days a year

Hybrid working model with 60 remote per week actual practice is up to each team to best support their collaboration

Work from abroad for up to 30 working days a year

27 days of vacation a year to start

Relocation assistance available (subject to prior agreement)

Family services including counseling and support

Health and wellbeing options (including Gympass)

Mental health support and coaching are available

Learn all about Zalando and our values here :

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Frontend Engineer • Berlin, Berlin, Germany