Front Office Supervisor (m / f / d) - season 2024

A-ROSA Kreuzfahrten; Rostock; Vor Ort; EUR 28.000 - 35.000; Vollzeit

Zusammenfassung

A leading cruise company is seeking a Reception and Guest Services professional to join their dynamic team. This role involves providing 24-hour reception services, managing passenger interactions, and overseeing various official and accounting tasks. The ideal candidate will have vocational training in hospitality, relevant experience, and strong language skills. Join A-ROSA to explore Europe while working in a supportive and international environment.

Leistungen

Swiss employment contract including health and pension insurance

Free language training on board

Attractive promotion opportunities

Qualifikationen

• At least two years of relevant professional experience.
• Excellent German and English skills; additional languages are a plus.
• Knowledge of Fidelio Cruise and MICROS preferred.

Aufgaben

• Provide 24-hour reception service and tourist information.
• Organize boarding and disembarkation with the Hotel Manager.
• Handle passenger complaints.

Kenntnisse

Customer Service

Communication

Teamwork

Ausbildung

Completed vocational training in the hotel industry

Tools

Fidelio Cruise

MICROS POS

Microsoft Office

Jobbeschreibung

As a member of our highly motivated crew, you will notice that working for A-ROSA is a unique experience. A tasteful ambience, an exciting work environment, and a great sense of team spirit make A-ROSA a fantastic place to work! We support each other, with everyone helping and taking responsibility independently.

Discover Europe with us

Working for A-ROSA means exploring Europe, not just for our guests. You will have the opportunity to visit vibrant cities and enjoy breathtaking scenery with your colleagues. Our team consists of over 750 employees from more than 25 countries, speaking German and English, fostering an international and diverse environment both on board and on land.

Your advantages with A-ROSA

• Swiss employment contract including health and pension insurance (excluding France)
• Outside cabin with porthole (single occupancy if available)
• No Basic Safety Training required before boarding
• Low costs for personal expenses (rent, supplies, clothing)
• No costs for uniforms or visas at the end of the contract
• Choice of sailing area
• Fair working hours with rest days on board
• Personal atmosphere on board and within the company
• Extensive induction and training at the start of the season
• Free language training on board
• Attractive promotion opportunities

Your responsibilities

Reception and Guest Services

• Provide 24-hour reception service and tourist information
• Organize boarding and disembarkation with the Hotel Manager
• Handle passenger complaints

Official Tasks

• Check passenger and crew lists daily, issue departure notices
• Issue necessary documents and operate the security system
• Manage duty rosters and supervise staff
• Issue pay slips and conduct appraisals
• Train and promote staff with potential
• Manage office keys, materials, and printed matter
• Maintain and monitor office systems like Fidelio and MICROS
• Set up staff in MICROS and Fidelio, and cooperate with other departments

Accounting Tasks

• Maintain daily reception cash book and handle currency exchanges
• Review cash register and accounts with the Hotel Manager
• Issue travel expense statements

Your profile

• Completed vocational training in the hotel industry or similar
• At least two years of relevant professional experience
• Knowledge of Fidelio Cruise and MICROS POS systems preferred
• Proficient in Microsoft Office (PowerPoint, Word, Excel)
• Excellent German and English skills; additional languages are a plus

Apply now!