Front Office Supervisor (m/f/d)

A-ROSA Hotels Tegernsee; Tegernsee; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Permanent contract

Discounts on F&B and spa

Travel discounts

Free parking

Career development opportunities

Company-sponsored health insurance

Zusammenfassung

A-ROSA Tegernsee is seeking a Front Office Supervisor (m/f/d) to lead the front desk with warmth and efficiency. You’ll coordinate daily operations, ensure guests feel welcomed, and keep the workflow smooth even in busy periods.

Fluency in German and English, SIHOT or Opera familiarity, and a collaborative leadership style are highly valued. Join our team to shape memorable arrivals and deliver exceptional hospitality at our lakeside resort.

Qualifikationen

• Front-office experience in hospitality is essential.
• Warm, professional guest interaction and service orientation.
• Strong organisational skills to manage busy periods.
• Attention to detail to maintain ambience and accuracy.
• Willingness to work a varied shift pattern (early, middle, late).
• German fluency (spoken and written) and good English.

Aufgaben

• Coordinate the day-to-day running of the front office.
• Ensure guests feel seen and welcomed from the first moment.
• Identify missing items and resolve before issues arise.
• Maintain structure while preserving a personal touch.

Kenntnisse

Front-office experience

Guest handling

Organisational skills

Attention to detail

Shift pattern flexibility

German language (spoken & written)

English language

Tools

SIHOT

Opera

Jobbeschreibung

You’re often the first impression – and you’re the one who sticks in people’s minds.

When our guests arrive, their break begins. And that’s exactly where you come in: with a clear overview, genuine warmth and a keen understanding of people, you turn a quick check-in into a relaxed arrival.

As a Front Office Supervisor (m/f/d), you’re not only organised but also right at the heart of things: you take the pressure off the team, lend a hand yourself and ensure that everything runs smoothly – without coming across as stiff.

With our A-ROSA Tegernsee, we’re creating a place that stands for excellent hospitality, high-quality cuisine and special holiday moments. To achieve this, we’re looking for people who are keen to be part of it from the very start, contribute ideas and set new standards together with us. Join our team as a Front Office Supervisor (m/f/d) and play an active role in shaping the future of A-ROSA Tegernsee.

This is where you can shine

You’re in charge of everything – whilst at the same time creating a relaxed atmosphere.

• You coordinate the day-to-day running of the front office
• You ensure that our guests feel seen and welcome from the very first moment
• You spot when something’s missing – and sort it out before it becomes a problem
• You bring structure without losing your personal touch

Why this role is special:

Because here, you’re not just managing processes – you’re shaping experiences.
You’re the link between the team, the hotel and the guest. And that’s exactly what makes the difference.

What sets you apart

You’re not just a ‘receptionist with a title’ – you’re both a host and a leader.

• Front-office experience
• A natural way with guests – open, warm and professional
• Organisational skills and the ability to keep a cool head, even when things get busy
• An eye for detail and a feel for the atmosphere
• Enjoy working a varied shift pattern (early, middle or late)
• Desirable: You’re familiar with SIHOT and/or Opera and are extremely confident in German – both spoken and written. Fluent English is, of course, also a must.

What we’ll use to reel you in

You’re more than just a team member – you’re part of our community! To ensure you feel completely at home with us, we offer you a working environment with unbeatable benefits:

• A permanent contract offering you long-term prospects
• 50?% Sunday bonus – fair pay, even when things get busy at the weekend
• Pay above the standard rate, depending on your qualifications
• A flexible 5-day week – reliable and easy to plan
• Travel discounts for our first-class resorts and hotels
• Discounts on F&B and spa services at all our locations
• Free parking (subject to availability)
• Shift swap and support bonuses – we also offer extra recognition for extra commitment
• Anniversary bonuses from as early as your first year of service
• Our referral programme rewards you with up to €1,000 gross per referral
• Company-sponsored supplementary health insurance and pension scheme, so you’re covered for all of life’s circumstances
• Free support and coaching services for all life situations with voiio
• In-house training and professional development opportunities, as well as discounted seminars at the Deutsche Hotelakademie
• Exciting career development opportunities within our international group of companies (Germany, Austria, Italy)
• Corporate Benefits: discounts with over 1,500 providers of high-quality products and services